Circle your participants: Designing conferences that connect
7 min read
On April 21, 1992, a group of 225 people gathered in Denver, Colorado for a two-day meeting to develop cooperative...
Benchmarking performance
5 min read
Governments are increasingly using benchmarking to improve organizational performance; to determine how well their organizations are performing through measuring and...
Recycling: Public sector accountability meets private sector know-how
4 min read
The province of British Columbia in July attained the highest score nationally from Extended Producer Responsibility Canada (EPR) for measures...
Recruiting a better business bureaucracy
7 min read
This month, I’ll break from the tradition and look at a book that Canadian government executives should be aware of,...
Strategic thinking required for a grand strategy
2 min read
A U.K. House of Commons report by the Public Administration Select Committee tackles the issue – more to the point,...
The public service and varsity sports
2 min read
More and more, money alone doesn't cut it to attract and keep employees. To draw and keep the people we...
A modern approach to service delivery
5 min read
More than 15 years ago, the Ontario government implemented a model that transformed the delivery of public services for consumer...
A PQ win and the public service
1 min read
What’s in store for the public service of Quebec? We heard the expected: “We want a country and we will...
The HR manager’s growing challenge
2 min read
In the spring of 2012, interviews were held with over 55 human resources officers in the U.S. federal government. The...
Public management gone global
4 min read
There seems little argument in the wake of the financial crisis shaking the foundations of the global economy that good...