A more elegant public service
3 min read
Some public servants are tired of being told to do more with less while waiting to see whose job is...
Simple principles: Ontario’s shared service approach
6 min read
Ontario was one of the first and most successful at implementing shared services. Started in 1998, the province is realizing...
New Brunswick’s service success story
6 min read
'Get better and cut costs' is the mandate of New Brunswick Internal Services Agency, says Byron James, Secretary to Cabinet...
Fostering growth and productivity through innovation, change and IT
6 min read
In 2000, IBM entered a new decade anticipating several strategic shifts. We were convinced that the world was changing and...
The “third platform” and its impact on shared services
6 min read
We are rethinking how IT serves government – shared services, increased responsibilities for the CIO, and leveraging transformative technologies to...
The (lost?) art of reading fiction
4 min read
Do we read books anymore? Travel on airplanes or trains these days and the evidence is mixed. While books are...
Risk management evaluation and the doomed-for-failure project
4 min read
We all know the story, the one about the high-risk project that gets added to your task list.
SIBs are no easy sell
4 min read
On March 29th, the federal government brought down one of the most anticipated budgets in recent years.
Evaluating the risk factor
4 min read
How do you know what you don't know? How do you get vendors to tell you about potential problems with...
Continental security and Canadian secrecy
4 min read
In February, President Obama and Prime Minister Harper announced the formation of a bilateral working group to explore ways to...