Confident leadership: A pendulum swing for execution and delivery
6 min read
Last October, John Manzoni was appointed Chief Executive of the Civil Service in the United Kingdom. Unlike many of his...
Threats to effective service
4 min read
Public sector organizations are under increasing pressure to identify all risks they face: social, ethical and environmental as well as...
When a simple KISS is insufficient
4 min read
I have often written about what to me are the unusual and sometimes strange characteristics and actions of federal government...
Mobilizing Our Government Websites
2 min read
As politicians prepare for the upcoming elections, leveraging mobile devices and social media will be central to how candidates build...
Mobilizing government websites
2 min read
As politicians prepare for the upcoming elections, leveraging mobile devices and social media will be central to how candidates build...
From broadcast to broadband
4 min read
Before the Internet, video was largely synonymous with television, supplemented by the emergence of video games and video rentals. Somewhere...
Enterprise contribution: A new kind of performance measurement
6 min read
There is an apparent disconnect in performance measurement. Today, agencies measure two discrete things: the performance of the agency and...
New alliance aims to improve mental health at work
2 min read
Excellence Canada has formed a strategic alliance with SEB Benefits & HR Consulting as part of its ongoing mandate to...
Achieving a healthy workplace
6 min read
Depression, anxiety and other mental health issues now make up about half of all disability claims. We all want a...
Why government needs the future of two-factor authentication
5 min read
This past August, the Toronto Star reported that in the four months prior, the Canadian federal government had incurred 101...