Bold transformation
4 min read
In early 2009, the Canada Science and Technology Museums Corporation (CSTMC) was facing a crisis: the Auditor General had identified...
Canadian Governments Lagging in Online Service Delivery
3 min read
In November 2013, the Office of the Auditor General of Canada issued its report on Access to Online Services. Not...
Responsibility to create: Politicians and a professional public service
9 min read
Prime ministers matter when it comes to public service reform. In the U.K., Prime Minister David Cameron has led an...
Yes, but what’s the political dimension?
2 min read
I was a judge last weekend at the National Public Administration Case Competition hosted by the University of Toronto School...
Where’s the jobs discussion?
4 min read
The accounts of the reckless behaviour of our senators, the allegations of corruption among the highest ranking officials in Quebec’s...
Weekly Roundup – January 31
2 min read
It’s the last day of January! Our summit is less than a month away. We’ve had some interesting stories about...
Shared Services Canada takes next step in email consolidation
1 min read
In August 2013, Shared Services Canada (SSC) posted a notice on Public Works stating that it was looking for a...
Behavioural science and Blueprint 2020
2 min read
If you’ve read Nudge by Richard Thaler and Cass Sunstein, you know that the idea of using behavioural economics to...
What’s in a word?
4 min read
Last month I wrote about accountability for procurement. I like this definition of the term: “If you are accountable for...
Reinventing government and democracy for the Digital Age
8 min read
The push for government cutbacks is running up against growing public expectations about what government should be and do. They...