The Diversity of… Well… Diversity
“Try never to be the smartest person in the room. And if you are, I suggest you invite smarter people...
Being an Employer of Choice
“So our message to students and graduates is, we need you in the public service and we will be out...
Beware the Bias!
Measuring employee performance is hard. It’s one of the most difficult managerial tasks, and few managers have training in the...
Pinning Waves Upon the Sand
I have written previously about how metrics are crucial in the world of performance management. Used well, they create a...
So, what do you do?
New Acquaintance: “Hi, I’m Bob. Pleased to meet you. What do you do?” You: “I’m a public servant/executive/lawyer/manager. What about...
Metrics: A Cautionary Tale
“I often say that when you can measure what you are speaking about, and express it in numbers, you know...
Shifting Seasons: Personal, Professional and Organizational
Remember New Year’s Day? It was a little over five months ago. You may have set some personal goals for...
Lessons From Great Places to Work
Awards and competition are ways to highlight the qualities that make the difference between sub-par, the average, and the excellent....
There is no They – only You and We
A few months back, I phoned Service Canada at their handy toll-free number. My goal: to find out why my...
Where should the buck stop?
American President Harry S. Truman famously had a sign on his desk in the oval office, with four simple words:...