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Are your projects aligned?
4 min read
There are several key principles that organizations can use to guide their efforts to replace legacy IT systems ...
Positive interaction: Study finds provinces connecting with citizens online
2 min read
Governments in Canada know they need to use the Internet better to connect with citizens. One reason is cost. The...
Connecting systems for greater efficiency
4 min read
Our cities are growing at an unprecedented rate. In 1900, only 13 percent of the world's population lived in cities....
From austerity to agility
4 min read
With the federal public service in a state of budgetary retrenchment, for many managers the focus is understandably on the...
Let the information flow
4 min read
Web 2.0 is here and it's only going to get bigger. If anyone was still nursing the notion that Internet...
Dungeons & Dragons: Revealing the mysteries of digital engagement
4 min read
It's Saturday afternoon. I'm staring at my dice and a stack of sourcebooks. All I can think of is that...
Chipping away at the identity challenge
4 min read
Governments are looking to online as the future of service delivery for citizens. But one fundamental problem has stood in...
Taming white elephants: A strategy for introducing learning technologies
4 min read
Did you know that a lot of white elephants roam the halls of our organizations? In fact, you may have...
A strategy for social media
4 min read
In the beginning social media was uncharted territory for the Government of Alberta. Many thought of it as a free-for-all,...