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A strategy for social media
4 min read
In the beginning social media was uncharted territory for the Government of Alberta. Many thought of it as a free-for-all,...
Why tomorrow’s cities need tele-working today
4 min read
The federal election campaign has not been particularly kind to cities and, by extension, the growing majority of Canadians who...
Both sides now: looking at clouds and the gathering storm
5 min read
Two important global events are garnering much attention: the upcoming Winter Olympics and December's global forum on climate change in...
A Flickr of Karsh
6 min read
In 2008, a project was undertaken by the Canada Science and Technology Museum in partnership with the Portrait Gallery of...
The enigma of mission critical systems
5 min read
CEOs and CIOs face significant challenges in managing IT budgets in a changing world, with tighter resources and increased focus...
The rise of municipal government 2.0
4 min read
Despite the occasional ministerial tweet and public banter about the federal government's imminent (always imminent) plans to expand the usage...
E-health: A governance failure
4 min read
The recent scandals plaguing Ontario's e-health agency carry important lessons for the evolution of digital government and the challenges that...
e-Collaboration: Transforming the global workplace
4 min read
Web 2.0 is more than a technology shift. It is a shift in culture and a challenge to existing organizational paradigms.
Lean health: Trimming Ontario’s waste
6 min read
With healthcare spending typically the single largest component of any government's budget, and with demographic changes adding more pressure to...
The future of service delivery: Paper, place and politics
4 min read
More than a decade ago, some enterprising folks at Industry Canada produced a powerful PowerPoint depiction of online service and...