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The enigma of mission critical systems
5 min read
CEOs and CIOs face significant challenges in managing IT budgets in a changing world, with tighter resources and increased focus...
The rise of municipal government 2.0
4 min read
Despite the occasional ministerial tweet and public banter about the federal government's imminent (always imminent) plans to expand the usage...
E-health: A governance failure
4 min read
The recent scandals plaguing Ontario's e-health agency carry important lessons for the evolution of digital government and the challenges that...
e-Collaboration: Transforming the global workplace
4 min read
Web 2.0 is more than a technology shift. It is a shift in culture and a challenge to existing organizational paradigms.
Lean health: Trimming Ontario’s waste
6 min read
With healthcare spending typically the single largest component of any government's budget, and with demographic changes adding more pressure to...
The future of service delivery: Paper, place and politics
4 min read
More than a decade ago, some enterprising folks at Industry Canada produced a powerful PowerPoint depiction of online service and...
Gov 2.0 the U.K. way
3 min read
The Obama administration is appointing "Directors of New Media" for most agencies, to develop Web 2.0 strategies, and more open,...
How smart computing can help government do more with less
4 min read
Combining the digital age with the current climate of financial austerity is a challenge for government leaders who want to...
Social media: A voice for the people
4 min read
They say the line between love and hate is a thin one. Social media, and the way it is used,...
Data destruction: proper disposal and privacy protection
6 min read
For organizations with aging or redundant IT equipment – like governments -- the risk of a security breach is never...