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An ambiguous role
4 min read
The recent controversy about the actions of some staff members in the office of the Ontario premier has once again...
Misperceptions about internal auditors
8 min read
Most professionals don’t need more than a sentence at a cocktail party to answer the common small talk question, “So,...
Unlocking the power of internal audit
3 min read
Recent research by the Institute of Internal Auditors Canada aims to dispel some of the myths about internal audit and...
There is no They – only You and We
4 min read
A few months back, I phoned Service Canada at their handy toll-free number. My goal: to find out why my...
Information management: Where’s the beef?
7 min read
Today’s tasty hamburger bun is a marvel of industrial cuisine and mass distribution. But the vital part remains the content...
From Public Service to public service
4 min read
I was (and still am) an ardent supporter of Canada’s Public Service. It’s a public administration admired worldwide for its...
Know What You Don’t Know – Then Find Out
2 min read
Let’s imagine for a moment. You’ve flown to England and joined a professional cricket match. You’re not watching the game,...
Thank you
2 min read
In this last week before Christmas and the holidays, this is a good time for managers to think about how...
Big data’s disruptive impact on future policy analysis
4 min read
As part of the Public Policy Forum’s university lecture series, Mel Cappe, the former Cabinet Secretary to Jean Chretien (1999...
Organizational innovation through greater diversity
5 min read
Respecting, processing and cross-pollinating thoughts from diverse cultures will advance team performance and productivity to levels never seen before.