As governments around the world move towards the digital transformation of service delivery, ensuring social inclusion is a pressing imperative. Like other countries, Canada has advanced the provision of information and services to citizens in an increasingly electronic format. At Employment and Social Development Canada, one of the largest federal departments serving Canadians, many services and information are delivered by Service Canada – the brand with which most Canadians are familiar.
April 27, 2017
Serving Seniors: Ongoing Challenges
While seniors are not a homogeneous group, these evaluations identified similar sub-populations of seniors who may experience common barriers in accessing services and, in some instances, benefits to which they are entitled.