Ottawa’s New State of Service Report
One week before the new Mark Carney government was sworn-in, the Minister of Citizen Services released the 2025 State of...
Meanwhile in Britain… AI Adoption Invokes Sir Humphrey
AI adoption within the United Kingdom’s civil service is taking a somewhat different approach than Canada’s. While both countries are...
Bridging the Gap: Leading Technology Reinvention in the Public Service
Today’s Deputy Minister is the public service equivalent to a corporate CEO—and crucial to driving needed digital advancements in government...
Trust and transparency: safeguarding citizen confidence in a digital-first public sector
Trust. Hard-earned, easily lost…and once lost, nearly impossible to regain. We trust the people and organizations that we depend on—from...