Citizens First 6: Understanding the opportunities
4 min read
The drive to contain costs within the public sector will likely encourage co-location of services across jurisdictions, integration, streamlining and...
A tale of three stories…and the lessons learned
4 min read
In the March edition, I put forward three stories about process and results that were based on real events. In...
Resting in reaction mode
2 min read
No one can predict the future. In a world of rapid change and global interactions, how is it possible for...
Can a new dog teach an old organization new tricks?
2 min read
Can an organization change through new leadership alone?
Government official travel card suppliers
1 min read
The official travel card suppliers for federal employees of the government of Canada are BMO and MasterCard
LEADERSHIP SUMMIT: What management challenges do you face?
2 min read
If your internal planning and reporting systems seem "archaic," how do you compete in a fast-paced, digital world?
How social media (and some sweat and tears) landed me a job
2 min read
In the summer of 2012, I realized that if I wanted to move forward in my career as a public...
Thatcher’s legacy: new public management
2 min read
The commentaries on Margaret Thatcher have focused on her determination and ideological convictions. One area that she tackled as prime...
LEADERSHIP SUMMIT: What’s the future for the CIO?
1 min read
As the pace of technological change quickens and the demands on service delivery increase, the job of the public sector...
A dysfunctional public service?
4 min read
There are very few countries in the world where public sector controversies are of interest to Canadians. However, given that...