How to know when you are not a leader
1 min read
Sometimes the best motivation to become a better leader is a reality check.
Knowing the cost of everything and the value of nothing
1 min read
Budget cuts to safety services undermine value for cost in the public service. This is a shame, because nothing can...
From memes to social media, the technology that matters most to the public
3 min read
Memes exemplify how internet silliness leads to doubt about its advantages for use to the public sector.
Come jam with us
1 min read
If you are a senior leader interested in adopting the Community of Practice approach to leadership development in your organization,...
What can Canadian executives learn from the sequester?
2 min read
Employees cannot be productive and feel that they will not be rewarded or that they are expendable.
How to innovate in a bureaucracy
2 min read
What do you do if you're a leader in a large department of the public service with an entrenched bureaucracy,...
More lessons from U.K. reform
2 min read
I often refer to reports and information on government from the U.K., because they are going through significant public sector...
Delivering student aid in a digital age
4 min read
In 2012, two major initiatives changed the face of Ontario’s Student Assistance Program (OSAP), a program serving more than half...
Managing change in the modern public service
8 min read
In times of change, middle managers make the difference. Sandwiched between the executive cadre and the staff, middle managers are...
Rethinking the humble telephone: part deux
2 min read
Smart phones now account for 40% of all internet usage, and this is changing the world we live in.