Public service job satisfaction: the survey results
3 min read
Taken every three years, this is the latest feedback on what is going wrong and what is working in public...
A GPS for internal services performance
4 min read
Today’s public sector environment is one in which many managers and executives are navigating their way through uncharted territory looking...
Web 2.0: so near and yet so far
4 min read
The greatest strength of web 2.0 is its user accessibility, but the policies surrounding it are preventing its use by...
Four quick ways to improve workplace happiness
2 min read
What matters most to managers?High productivity? Efficiency and organization? How about office carpeting?
At the risk of repeating ourselves…
2 min read
A couple of weeks ago I wrote about a U.K. National Audit Office report that assessed the government’s 2012 Civil...
What’s the difference between leadership and management?
2 min read
It remains perennially important to distinguish between what makes a great manager and what makes a great leader. These two...
Conversations and coaching: A new approach to performance management
4 min read
The British Columbia Public Service has taken significant steps to implement a new and innovative performance management model for our...
Strategy for the art of communications
5 min read
It’s painfully ironic how difficult it can be for communicators to effectively communicate on their own behalf, to explain to...
How to capitalize on your mistakes, as shown by Marco Rubio
2 min read
A public relations mishap can be turned into positive attention, as shown by Rubio's response to internet ridicule he faced...