How to Build Citizen Trust in Public-Private Partnerships
Governments around the world are actively pursuing digital strategies that improve citizens’ experiences. In Canada, though, CIOs – government and...
Decisions, decisions, decisions
Whether you’re trying to decide on which brand of cereal to buy, a holiday destination, or having your in-laws for...
A service to help reduce long lineups of customers waiting for store pickups
With social distancing and other restrictions in place due to COVID-19, there has been an increase in demand for businesses...
A small town solution to digitisation
Being a small town public servant can be tough. Municipalities are the most constrained levels of government in Canada. They...
Best Practices of Business Continuity and Employee Safety During a Crisis
Having flexible work environments and digital workspace readiness programs that provide employees access to the tools and information they need...
Manners maketh the person
Good manners are the foundation for building positive relationships with bosses, coworkers, and employees. They are essential in creating a...
How digital service teams are responding to Covid-19
Over the past week, with the support of Bloomberg Philanthropies, I’ve been in conversation with a number of digital leaders...
Coronavirus: How governments can tackle the ‘infodemic’
When pandemics like the coronavirus (COVID-19) strike, authorities and governments are often fighting on two fronts. The first: understanding the...
Input needed to help you better manage your work during the COVID-19 era
In this unprecedented time of the COVID-19 pandemic, the disruption of work is evident across all sectors. As the different...
Y2K @ 20
Government executives have earned their aversions based on our professional experience. For me, I’m wary of any passage to a...