Service delivery: the next generation?
2 min read
Quote of the week “‘Deliverology’ challenged government to be both clear on what it was going to achieve and clear...
UK shared services still searching for value
1 min read
Quote of the week “Departments have invested significant cost and effort in implementing shared services.” — UK National Audit Office...
Inspired R&D leadership required
4 min read
CGE Vol.13 No.7 September 2007 As politicians and public servants return from their holidays, and as citizens redirect their atten
Train for Success
4 min read
"Canada as a nation just doesn't work well enough and we seem to have trouble ‘getting our act together' when...
The burden of debt
4 min read
One area where there was virtually no discussion from any of the federal parties during the election campaign was the...
Inspirer la confiance via la gestion du rendement
6 min read
Il y a dix ans, la Société canadienne du sang (SCS) prenait les rênes d'un organisme en pleine déroute à...
Oversight and openness: Fixing the RCMP
4 min read
The Royal Canadian Mounted Police are one of Canada's most critical assets in a digital world, fighting cyber-crime and terrorism...
Fonction publique 2.0 : les nouvelles valeurs participatives
4 min read
Y a-t-il de l'espoir? Une fois de plus, le gouvernement fédéral s'est engagé à donner des moyens à son personnel...
Getting to the core of adversity
6 min read
How many adversities do you encounter in a day? Does 23 sound right? That's the number that Paul Stoltz, who...
Changing behaviour
6 min read
Let's resume last month's discussion on effective change initiatives with some popcorn.