Closing the performance gap
4 min read
Together with Robert Kaplan, David P. Norton is the creator of The Balanced Scorecard, a means of linking an organization's...
Public Service 2.0: A new participative ethos
3 min read
Is there reason to hope? Once again, the federal government has pledged to empower staff and simplify rules in search...
The future of service delivery: Paper, place and politics
4 min read
More than a decade ago, some enterprising folks at Industry Canada produced a powerful PowerPoint depiction of online service and...
Gov 2.0 the U.K. way
3 min read
The Obama administration is appointing "Directors of New Media" for most agencies, to develop Web 2.0 strategies, and more open,...
The motivating power of progress
6 min read
If you're of a certain age, you may remember the slogan for General Electric from the 1960s: "Progress is our...
Be wary the expert’s advice
6 min read
Government runs on expertise. Government executives seek the best knowledge and information, from experts within and without their departments, before...
Des outils pour stimuler l’innovation
6 min read
Le plus souvent, toutefois, nous devons nous affairer activement à trouver une solution nouvelle.
A wired public service
4 min read
With cuts anticipated in the upcoming budget, many public servants are wondering which programs, services and operating budgets will be...
Pilot promotes Saskatchewan’s wild side
4 min read
The Government of Saskatchewan dove into a social media experiment with a marketing pilot project designed to garner attention for...
Leading a respectful workplace
6 min read
A respectful workplace is a critical ingredient of successful public service organizations.