What of regulation?
4 min read
Much of the current conversation about the federal government's economic agenda has concentrated on its decision to cut the GST...
The strategic planning imperative
4 min read
In the wake of the G8 and G20 meetings it was expected that the government would build on the success...
Trust, the antidote to risk aversion
7 min read
Wayne Wouters has been Secretary to Cabinet, Clerk of the Privy Council Office, and Head of the Public Service of...
Closing the performance gap
4 min read
Together with Robert Kaplan, David P. Norton is the creator of The Balanced Scorecard, a means of linking an organization's...
Public Service 2.0: A new participative ethos
3 min read
Is there reason to hope? Once again, the federal government has pledged to empower staff and simplify rules in search...
The future of service delivery: Paper, place and politics
4 min read
More than a decade ago, some enterprising folks at Industry Canada produced a powerful PowerPoint depiction of online service and...
Gov 2.0 the U.K. way
3 min read
The Obama administration is appointing "Directors of New Media" for most agencies, to develop Web 2.0 strategies, and more open,...
The motivating power of progress
6 min read
If you're of a certain age, you may remember the slogan for General Electric from the 1960s: "Progress is our...
Be wary the expert’s advice
6 min read
Government runs on expertise. Government executives seek the best knowledge and information, from experts within and without their departments, before...
Des outils pour stimuler l’innovation
6 min read
Le plus souvent, toutefois, nous devons nous affairer activement à trouver une solution nouvelle.