A positive spin
6 min read
Managers generally walk around with a what's-going-wrong mentality. They are fixated on rooting out errors, and fixing those.
Applied Wikinomics
4 min read
CGE Vol.13 No.7 September 2007 Julius Caesar left us with one of the most famous Latin phrases – Veni, Vidi,...
Saskatchewan improves customer-centered reservation service
4 min read
Saskatchewan's Ministry of Tourism, Parks, Culture and Sport is poised to launch a new, online real-time reservation service for its...
Lessons from PSMA review
4 min read
The Public Service Modernization Act, which came into force in 2005, was the most significant change to people management legislation...
Professionalizing service management
4 min read
For leaders, the biggest challenge to improving public sector service delivery is not just identifying citizens' voices and needs. Rather,...
De meilleurs leaders politiques
6 min read
Robert Louis Stevenson a déjà affirmé que « la politique est la seule profession où la formation n'est pas jugée...
Unleashing creativity in the cubicle
4 min read
When someone I meet for the first time asks me the usual question: "So, what do you do?" I like...
Vers le partage des décisions
4 min read
En parcourant tous les diagrammes techniques qui couvrent des cartes murales au bureau de bande, je remarque un dessin à...
Réconciliation avec les Premières nations : Bâtir la confiance et la compréhension
5 min read
Un demi-millénaire après le premier contact entre les Autochtones et les explorateurs d'Europe, 141 ans après l'adoption de l'Acte de...
Helping Haiti heal
6 min read
On January 12, 2010, an earthquake crippled the island nation of Haiti. Within 24 hours, a team representing multiple facets...