The digital bypass
2 min read
There was a time when reporters played a significant "gatekeeper" role when it came to government information: at its simplest,...
Impact of digital culture and technology on democracy
1 min read
In what ways are digital culture and technology affecting our democratic processes: on elections, citizen engagement, the media, service delivery,...
Investing for social impact: A turning tide in the solution economy is attracting new capital
5 min read
When we first set out to explore the solution economy in 2011, we were seeking to understand the growing movement...
Project Management Methodology: Make it both off-the-rack…and bespoke
4 min read
When you purchase clothes, do you like off-the-rack, or do you prefer your garments custom-made? Each has its advantages, of...
Turning complexity into dexterity
4 min read
All governments, including Canada’s, strive to manage taxpayers’ dollars more efficiently. One challenge to that goal is complexity, embodied by...
Is your agency a change enabler?
4 min read
Change definitely happens, and it is happening faster and faster as technology comes to market in shorter amounts of time...
Yes we can…transform
2 min read
Well, there is little doubt that on the public sector front it has been an action-packed year. At the federal...
The right stuff: Talent management
8 min read
As the federal government, we’re the largest employer in the country and we touch Canadians’ lives in more ways than...
If it’s broken – fix it!
4 min read
Last month I supported the argument that if a received bid does not comply with some minor aspect of a...
Service, identity and the future of Canada Post
4 min read
Canada Post’s phasing out of home delivery in many urban dwellings reflects an undeniable truth: snail mail is on the...