When process trumps principle
Kudos to the President of the Treasury Board for announcing that, effective October, departments must post more detailed and enlightening...
Montfort moves to the cloud
New technology is changing the way the public service manages offices and delivers services. Executives are increasingly looking for simple,...
City of Ottawa launches real-time traffic app
The City of Ottawa and a Ryerson University spin-off company called Flybits announced this week that Ottawa Nav, a free...
Great Expectations: Citizen-centred service delivery
Since 1998, the Institute for Citizen-Centred Service has been conducting Citizens First surveys to gauge Canadians’ satisfaction with public services...
Mismanage With Me, Volume 2
Confessions of a Public Service Manager In my first supervisory position, I inherited a clerk who had been with the...
The benefits of the cloud
Data is increasingly becoming fundamental to the world we live in. Governments use it on a daily basis to provide...
The leadership gap
The OECD has a report on public sector leadership that looks toward the leadership needs of governments in the 21st...
A Partnership for French Services in Canada’s North
The government of the Northwest Territories (GNWT) is looking to provide French services for the territory’s francophone community, and representatives...
Green for good: BC Hydro’s disposal of IT assets
BC Hydro was experiencing ongoing challenges with IT assets decommissioned as a result of regular personal computer refresh cycles. An...
Weekly Roundup – Nov. 15th
Winter is coming! We hope you bundled up warm this week. You know what else goes well with winter and...