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Author: Harvey Schachter

How to say No (nicely) 

No. The word jars us. Just two letters, but it makes us decidedly uncomfortable. In the workplace, Yes is the golden word, the winning word, the expected word that garners plaudits.

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The villains of decision-making 

Our days are a series of decisions, some minor, some medium, some major – and the occasional one humungous. It might seem daunting to think of your day in that fashion, since it’s obviously hard to get every decision right.

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Antidote to garbled presentations 

Presentations make the world go round, particularly in government. Unfortunately, too many of them are ineffective. Incomprehensible graphics, too much text, and garbled messages.

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Sorry, you’re in sales 

Your first instinct might be to deny it, but you are probably a salesperson. Most government executives are, even if the public service is seen as galaxies away from the grubby world of commerce and sales.

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Achieving shared responsibility 

Getting subordinates to take responsibility in the appropriate situation can be a mind-boggling pursuit. Often we find ourselves lurching into frustrating tugs of war, where they take more responsibility than we want and then take absolutely no responsibility when we are hoping – and perhaps insisting – they do.

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Build on your strengths 

To improve your job performance and prepare for promotions, should you work on your strengths or weaknesses? What about your subordinates? In getting the best performance from them, should you prod them to enhance their strengths, or shore up or eliminate weaknesses?

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Why People Fail 

We seek success in our daily endeavours. But it’s often through failure that we can learn best.

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Learning from failure 

We seek success in our daily endeavours. But it’s often through failure that we can learn best.

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The Primes 

As the World Bank in the 1990s was preparing for a major transformation to mark its 50th anniversary, consultants Chris McGoff and Michael Doyle met to discuss the plan developed...

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