EyeCues: Bot armies in public consultations

Automated software applications (“bots”) have been weaponized to unduly sway public opinion and online government consultations. A good defence starts with knowing the mischief each type of bot can get up to. Not all bots are bad. Many Internet-enabled services rely on them. Some bots can fight the good fight by improving political transparency. Knowing...

EyeCues: Briefing materials

A communications revolution has taken place but you would not know it by looking at the way officials brief up the chain of authority. Briefing documents remain a throw-back to the days of typewriters, form memos, and tabbed binders. Technology enables deeper engagement. It also makes it easier to dump poorly crafted text onto decision-makers...