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Majority report: Mixed prospects for digital reform
4 min read
The securing of a much-coveted majority by Stephen Harper's Conservatives surely sets the stage for revolutionary changes in digital government....
Toward a democratic recovery plan
4 min read
With Parliament once again open and a new federal budget in the offing, the political spotlight returns to Ottawa.
Uncharted waters of the service state
4 min read
The past decade has given rise to tremendous experimentation in public sector service delivery.
Why tomorrow’s cities need tele-working today
4 min read
The federal election campaign has not been particularly kind to cities and, by extension, the growing majority of Canadians who...
Both sides now: looking at clouds and the gathering storm
5 min read
Two important global events are garnering much attention: the upcoming Winter Olympics and December's global forum on climate change in...
The rise of municipal government 2.0
4 min read
Despite the occasional ministerial tweet and public banter about the federal government's imminent (always imminent) plans to expand the usage...
E-health: A governance failure
4 min read
The recent scandals plaguing Ontario's e-health agency carry important lessons for the evolution of digital government and the challenges that...
The future of service delivery: Paper, place and politics
4 min read
More than a decade ago, some enterprising folks at Industry Canada produced a powerful PowerPoint depiction of online service and...
Gov 2.0 the U.K. way
3 min read
The Obama administration is appointing "Directors of New Media" for most agencies, to develop Web 2.0 strategies, and more open,...
Public Service 2.0: A new participative ethos
3 min read
Is there reason to hope? Once again, the federal government has pledged to empower staff and simplify rules in search...