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Category: Opinion

Recruiting and retaining the knowledge worker 

As the public sector faces its uncertain future, one key area for it to consider is human resources, where change in both the workplace and the workforce is occurring at a rapid pace.

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Employee satisfaction trending downward 

The U.S. government 2012 Federal Employee Viewpoint Survey (FEVS) results have been released. Like the government of Canada’s Public Service Employee Survey (last results: 2011) it looks at employee attitudes to the workplace.

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Shared knowledge and grand challenges 

I attended the Government Technology Exhibition and Conference (GTEC) last week in Ottawa. It was a knowledge-full week and I will share a few memorable learning moments.

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Paper cut: A webinar on print services 

I can remember when technology promised the end of paper and, with it, reduced costs. Well, that dream's faded. In fact, doesn't it seem that technology has just led to more paper, generated faster?

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Alberta’s “distinct” service coordination initiative 

At the GTEC Distinction Awards Monday night, there was ample cause for celebration as awards were handed out in federal, provincial and municipal categories. And while it is tempting to try to review all winners, let me focus on one provincial one.

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The true value of government 

There’s nothing like a Frankenstorm to make one ponder the value of government. The devastation wrought by superstorm Sandy on the American east coast even had Republican governor Chris Christie praising President Obama...

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Causal relationship: Inclusion and productivity 

The US Office of Personnel Management (OPM) has released a report indicating that President Obama has had some success in making the U.S. federal government workforce more diverse.

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The faceless public servant 

My car was in for a “recall” repair the other day, something most of us have experienced. No one told me the name of the engineer who had misdesigned the part, or the worker who forgot to tighten the bolts.

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Influencing trust 

Readers’ Digest Canada recently conducted a poll that found the Canadian Armed Forces was the most trusted institution in the country, and the House of Commons the least trusted.

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