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Recruiting and retaining the knowledge worker
2 min read
As the public sector faces its uncertain future, one key area for it to consider is human resources, where change...
Employee satisfaction trending downward
2 min read
The U.S. government 2012 Federal Employee Viewpoint Survey (FEVS) results have been released. Like the government of Canada’s Public Service...
Shared knowledge and grand challenges
2 min read
I attended the Government Technology Exhibition and Conference (GTEC) last week in Ottawa. It was a knowledge-full week and I...
Paper cut: A webinar on print services
2 min read
I can remember when technology promised the end of paper and, with it, reduced costs. Well, that dream's faded. In...
Alberta’s “distinct” service coordination initiative
2 min read
At the GTEC Distinction Awards Monday night, there was ample cause for celebration as awards were handed out in federal,...
The true value of government
2 min read
There’s nothing like a Frankenstorm to make one ponder the value of government. The devastation wrought by superstorm Sandy on...
Causal relationship: Inclusion and productivity
1 min read
The US Office of Personnel Management (OPM) has released a report indicating that President Obama has had some success in...
The faceless public servant
1 min read
My car was in for a “recall” repair the other day, something most of us have experienced. No one told...
“I’ve made suggestions to improve things, they just ignore it.”
2 min read
Governments are busy downsizing. But how much are they doing to improve their processes? How pervasive is this “clay layer”...
Influencing trust
1 min read
Readers’ Digest Canada recently conducted a poll that found the Canadian Armed Forces was the most trusted institution in the...