In this episode of CGE Radio, J. Richard Jones talks with Suzanne Nickerson, National Lead for Defence Sector at KPMG in Canada; Partner, Management Consulting and Linda Lizotte-MacPherson, who held a number of deputy minister positions in the federal government from 2005 to 2016. These included President of the Canada Border Services Agency, President of the Canada School of Public Service, Commissioner and Chief Executive Officer of the Canada Revenue Agency, and Senior Associate Deputy Minister of Human Resources and Skills Development Canada and Chief Operating Officer for Service Canada.
Hear more about the need for public sector departments to modernize service delivery and respond to evolving citizen demands in a transparent and accountable fashion. All of this in a climate where departments are under pressure to do more with less, be more effective and efficient, and to continuously improve services.
Learn about some of the challenges in managing towards Enterprise Performance Management outcomes and how the practice of EPM can address key pain points that our public sector executives and managers need now more than ever to set the right environment for efficiency, visibility, openness and trust.
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