Impact of digital culture and technology on democracy - Canadian Government Executive
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January 6, 2015

Impact of digital culture and technology on democracy

In what ways are digital culture and technology affecting our democratic processes: on elections, citizen engagement, the media, service delivery, policy development and more? Find out at the Digital Governance Forum: Defining Westminster in the Digital Age, hosted by the Institute on Governance on January 28-29 in Ottawa.

The event is part of a larger Social Sciences and Humanities Research Council project in partnership with the University of Victoria, Dalhousie University, OCAD University and Mighty Purpose, to explore the impact of digital technology on our public institutions. Canadian Government Executive is a partner in the event.

As many as 250 senior public servants, industry leaders and academics are expected to attend the two-day event, which will include keynote presentations from noted author Don Tapscott, Adjunct Professor of Management at the Rotman School of Management at the University of Toronto, and the inaugural fellow at the Martin Prosperity Institute; Hershell Ezrin, Distinguished Visiting Professor, Ted Rogers School of Management at Ryerson University; as well as addresses from key sponsors Adobe Systems and Google. The forum will also feature interactive workshops on regulation in the digital era, and the impact of digital culture on our political process and democratic institutions.

“Digital governance is the central challenge facing governing institutions in the coming decades where no one owns information, power is dispersed and authority and accountability need to be reconceived,” said Maryantonett Flumian, president of the Institute on Governance.

Registration details for both participants and potential partners are available at: http://digital-governance.ca/events/event/digital-governance-forum

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In the digital age, companies are more than ever looking for ways to drive the customer experience. New technologies, such as social media and mobility, mean that customers are expecting more from the brands they interact with… Related posts: What you need to know about IBM Cloud and VMware Considerations for Creating Smart Traffic Intersections Digital Reinvention addresses citizens expectation...
 
Open data is gaining momentum. A recent hackathon, supported by federal data, opened the door to apps than can help Canadians. Related posts: Coders find new apps in government data Open Government a public service game changer A Renewed Approach to Civic Engagement...
 
It’s no secret that we’re all rapidly going mobile. The rate at which we are adopting mobile devices has outpaced most predictions – as CGE digital columnist Jeffrey Roy noted this month, Facebook has just passed the 10 million mark for Canadian users accessing their accounts via a mobile device. Related posts: Mobility and government: From rhetoric to readiness Digital inclusion: A national imperative Keeping pace: Technology's challenge to government service delivery...
 
Adobe held its third annual Digital Government Assembly on Thursday at the Fairmont Chateau Laurier in Ottawa. The key theme of the event was the pressing need for the public sector to catch up with the private sector in the delivery of digital services. Related posts: The importance of thinking outside the box Five trends shaping the integration of services Unlocking value from digital investments...
 
The world is going mobile and governments must adapt. Underscoring the weight of this reality, Facebook recently announced it is surpassing the 10 million milestone in Canada. Ten million accounts or active users? Think smart phones and tablets instead… Related posts: Enlightened entrepreneurship: Government and business City of Ottawa launches real-time traffic app You can help shape the agenda for TechGov 2017...
 
Media Sonar is a London, Ont.-based start-up that works with public safety organizations to help them mine social media and perform analytics in the interest of facilitating public safety investigations. Related posts: Adobe encourages cloud solutions Leveraging the healthcare cloud Moving to the Cloud: A strategic approach...
 
To engage and serve their citizens, public sector organizations are looking to e-government strategies and solutions. Join OpenText CEO Mark Barrenechea to learn how e-government is radically transforming governance around the world....
 
The digital age has changed everything-including governments. Citizens expect the same level of responsiveness from their governments that they experience in the private sector. In a digital-information-based economy, governments must modernize to survive. If they don’t, they risk becoming irrelevant and losing their effectiveness to govern. Related posts: When Westminster meets digital Digital government: Start with the data North America’s e-health malaise...
 
Ontarians will now have access to court information online, thanks to an initiative carried out by the Ministry of the Attorney General. Related posts: Organizations warn of possible bootleg fentanyl crisis in Ontario...
 
The Canadian healthcare system is famously slow to adopt new technologies. The current shift toward cloud-based technologies is a recent and illustrative example. Related posts: A Blueprint For Successful Cloud Deployment: Waterfront Toronto Government Cloud Strategy Cloud adoption: Interview with Jonathan Spinks, Sourced Group...
 
The big issue on the table now is big data and analytics, with questions that should concern governments: do they have the capacity and understanding of this issue to take advantage of it? And how will they manage the privacy issue? A bunch of CEOs were brought together to talk about big data and analytics…...
 
The government of Canada’s 2013 budget pledged to reduce public service travel costs via digital infrastructure, notably telepresence capabilities for video conferencing. In 2014, the U.S. federal government went a step further and crowdsourced the challenge of more efficient travel directly to staff. Related posts: BizPaL and Gov 2.0: From information to participation When data meets regulatory uncertainty Crowdsourcing: The Old Instrument Whose Time has Come...
 
It has long been recognized in the federal public service that the two cornerstones for how we approach our business are efficiency and effectiveness. Collaboration should be the third. Related posts: The drawback of social media Talking about performance Five ways governments can successfully use technology...
 
According to a report by the Ottawa Citizen today, the federal government saw a surge in security breaches over a 10-month period, beginning on April 1, 2013 and ending on Jan. 29, 2014. Related posts: Privacy Commissioner’s Office gives tips on how to avoid employee snooping Offshore accounts of Putin associates, celebs and rich Canadians exposed in data leak Why one-size-fits-all security shouldn’t be an option...
 
It may not seem immediately obvious, but public safety is an important contributor to economic growth. When a crime is committed, it devalues the appeal of the city to potential businesses and residents… Related posts: Technological innovation and leadership in the public interest Cultivating talent: How data can help governments build the economy Big data analytics delivers actionable intelligence...
 
Border control is an important element of modern society. We live in a world where terrorist threats are all too real, and even with the strict security measures we have in place, criminals still find ways to do what they do. Related posts: Information overload TechGov Forum: Are you ready to become an agent of digital transformation? Digital Reinvention addresses citizens expectation...
 
Health care is one of the most important services that governments can deliver – yet it is also one of the most troubled services in Canada. Related posts: Pressing problems for cities require smarter use of resources Digital government: Start with the data Predictive analytics for smarter cities...
 
It may not always seem so, but government and business go hand in hand. This is especially true when it comes to the economy – and economic success is often dependent on the talent governments can attract to their cities. Related posts: Technological innovation and leadership in the public interest What you need to know about IBM Cloud and VMware Strategy and governance for data capture, robotics, autonomics and cognitive...
 
Canada has recently witnessed several important debates concerning the Internet’s widening impact on government and society at large. Yet with few exceptions, elected officials have shown themselves to be laggards rather than leaders, reacting politically and predictably but doing little proactively....
 
In 2011, eight countries signed on to an Open Government Partnership, committing to make their governments more accountable and responsive. Today, that partnership has grown to 62 countries, including Canada. Related posts: Britain’s digital future Cracking the CODE: How a hackathon advanced open data A Citizen's Perspective of GTEC...
 
Public safety has gone through some significant changes since modern technology started to play a more significant role in our lives. Government departments and agencies have been relying more heavily on data analysis to supply them with the information they need to conduct their business or deliver services to citizens. Related posts: Deep impact: Digital technology's challenge to governance MindLab’s Culture Shift Do Canadian CEOs have a false sense of security?...
 
With the rise of “smart power,” distinct from “hard” and “soft” power of traditional theories of international relations, the use of online collaboration has become an integral part of government communication. Related posts: Open data: inclusion, innovation, policy and standards Open data, closed information The (almost) first government of Canada Google+ hangout...
 
How much is your property worth? In times past, you would have had to call up the Municipal Property Assessment Corporation (MPAC) to get your hands on that information....
 
It has been estimated that each year the Wheel-Trans Department of the Toronto Transit Commission (TTC) provides service to approximately three million riders around the city – so it goes without saying that its infrastructure has a lot of traffic to support. Related posts: Cuts to TTC will compromise service, increase air pollution says union...
 
Recordkeeping requirements designed for the work environment of the 1990s are obsolete. Public sector executives responsible for information and records management practices and technologies need to brace themselves. This market has entered an era of disruption when it comes to capturing, managing, preserving and safely disposing of digital content and communication. Related posts: Today’s information, tomorrow’s story The Business Information Model, Part 3: Records keeping and new technologies...
 
As all eyes turn toward Russia for the Winter Olympics, the security of athletes, visitors and residents alike is top of mind. Beyond safety and competition, Russian authorities clearly also view Sochi as an unparalleled opportunity to showcase the country’s rich culture and growing economic clout. Related posts: The Council of Europe: Humanizing the Internet Partnerships + collaboration = success Leveraging the Olympics: How a tourism brand was built...
 
The same power of digital communication that is disrupting the commercial marketplace is empowering direct citizen participation in government. Whether enabling on-demand assistance, real-time information, or communications with legislators, much of what is empowering this new wave of citizen participation has its roots in open source. Related posts: Civic engagement as art On the Road: Open Government Part 2 On the Road: Open Government Part 4...
 
In August 2013, Shared Services Canada (SSC) posted a notice on Public Works stating that it was looking for a supplier for an Enterprise Email Message Classification Software Solution (EEMCSS). The request was part of SSC’s Email Transformation Initiative… Related posts: Transforming IT: Shared Services Canada pursues its mandate for change and innovation Audit finds massive delays in CPP, weakness in government IT infrastructure DND also affected by faulty Shared Services Canada IT operations...
 
Over the last few months there has been tremendous speculation in the media surrounding leaks from the National Security Agency. The ongoing worldwide commentary, including in Canada, has shined a light on how thoroughly governments collect information from their citizens and generated a debate about personal privacy. Related posts: Stemming the breach: How to secure data in a mobilized world FBI cracks iPhone security: Should you be worried? Canadian police chiefs seek access to device passwords...
 
The Royal Canadian Mint has been busy developing a new digital currency system called MintChip, which is demonstrated at the 2014 National Retail Federation Annual Convention and Expo in New York City last week....
 
At the end of November, the Council of Europe hosted the second World Democracy Forum, with this iteration examining digital democracy (or e-democracy) and its evolution across both developed and developing nations. Related posts: Sochi – A tale of two Russias...
 
Do you think technology is something that should be ubiquitous in schools? The Peel District School Board thinks so – which is why it introduced cloud technology and a BYOD initiative to its classrooms at the beginning of the 2013-14 school year. Related posts: Organizations must adopt policies to secure their BYOD data BYOD: Trending or hitting a wall? BYOD – Trending or Hitting a Wall?...
 
Governments have taken a page from their private counterparts and started to reach out to their citizens in the digital world. They have discovered that a strong Web presence is a vital part of what they do: it helps provide citizens with critical information and gives them access to important tools and services like driver’s...
 
There is no doubt that advances in information technology have paved the way for mobile and continuous interaction capabilities between citizens and government anytime, anywhere, on any device and any channel....
 
When a public sector IT project is featured on Saturday Night Live’s opening parody, you know things aren’t good. Such was the case in late October when the technical woes that plagued the online launching of Obamacare provided fodder for late night television, not to mention a Congressional grilling of both public and private officials...
 
In 2013, the Canada Revenue Agency won the top honours in the Security category at the World Mail Awards in 2013, one of the most prestigious and sought-after prizes in the international mail and logistics industry. Related posts: Lessons from the Field: How Changemakers Get Things Done in Government Intrapreneurship in Action: An interview with Nick Frate Wealthy tax dodgers get amnesty from CRA: report...
 
It’s no secret that governments are trying to make social media work: check out the government of Canada’s guidelines. The big concern for public servants who want to use social media in government is simple: risk. Guidelines notwithstanding, there is huge risk for most public servants to use it. Related posts: Social media’s deliberative challenge Keeping pace: Technology's challenge to government service delivery Time for a digital diplomacy blueprint...
 
It’s hard to believe it’s been just a few months since more than 400 coders, designers, collaborators and learners from a diverse range of public and private organizations gathered in Ottawa and Charlottetown to participate in Web Experience Toolkit (WxT) CodeFest 2013…...
 
Chapter 2 of the Auditor General’s fall 2013 report looks at access to online services. Examining four federal government departments, it concludes that service delivery between them isn’t integrated… Related posts: BC services card: Leading management change Of the essence: Coordinated training for government evaluators Drug coverage for veterans poorly managed: Auditor General...
 
In 2001, the government of British Columbia initiated a number of deals with private sector vendors with the goal of transforming service delivery to British Columbians. But by 2011, the province found that 10 of the 16 deals in the works needed realigning… Related posts: Lessons from the Field: Intrapreneurship in Action Confidence and Supply in British Columbia...
 
British Columbia’s Citizens@TheCentre service transformation strategy calls for a shift toward online and increased self-service. The strategy marked a significant milestone with the February 2013 launch of the BC Services Card… Related posts: OAG off the mark?...
 
New technology is changing the way the public service manages offices and delivers services. Executives are increasingly looking for simple, efficient ways to keep their employees connected to their organization’s network....
 
The City of Ottawa and a Ryerson University spin-off company called Flybits announced this week that Ottawa Nav, a free mobile application, is now available to the public. Related posts: Mobility and government: From rhetoric to readiness Mobilizing government websites The Push for a Mobile Workforce...
 
As a political federation with a sparse population spread unevenly across a massive swath of land, Australia is often a useful comparator to Canada in many aspects of governance. And so it may be instructive to consider the implications for both countries of the recent Australian federal election....
 
As the Canadian government pursues its goal of creating IT efficiencies and delivering more engaging and secure services to citizens with its Shared Services Strategy, the challenge now is to design and implement IT models that are proven and will meet the growing demands of the population in our digital economy. Related posts: Transforming IT: Shared Services Canada pursues its mandate for change and innovation Top-secret military communication centre to be relocated for $400M datacentre project...
 
Governments have a historical and natural propensity to manage organizations in silos. Management has often found innovative ways to reduce costs and maintain or augment services. But public servants now understand that whatever was asked of us yesterday may pale in comparison to what may be expected tomorrow....
 
Finding federal and provincial agricultural programs and services is just a click away. AgPal, a new online innovation developed by Agriculture and Agri-Food Canada (AAFC), helps farmers, processors and agri-businesses to more easily find the programs and services that serve their needs. Related posts: Web renewal: The success of a Pal...
 
As governments seek to improve service delivery for citizens, it is increasingly common to have multiple departments and agencies as well as other levels of government involved in initiatives. Effective decision-making, programs and services require the sharing of information....
 
The CIO Association of Canada, or CIOCAN, is a self-managed, not-for-profit community of IT leaders whose mission is to facilitate networking, sharing of best practices and executive development, and to drive advocacy on issues facing IT executives and CIOs. The newest chapter is in Ottawa. Related posts: Connecting with the skills for public service leadership Secure application enablement: From CS-No to saying yes Survey: Professional development...
 
For the casual observer, openness and transparency are terms that can conjure up confusion in recent times. On the one hand, governments at all levels are striving to develop open data and open government strategies, lauding the benefits of information sharing and crowd-sourced innovation. Related posts: Bring data, not ideology The (almost) first government of Canada Google+ hangout From Open Data to Open Government...
 
In the past decade, technology has been pushing the boundaries in society, culture and business. In some ways, policy has yet to catch up to technology, which begs the question: will government be able to handle developments in technology that will occur in the next five to 10 years? Related posts: Rebranding the public service Nova Scotia Moves to Unify its Government Communications Know What You Don't Know - Then Find Out...
 
GTEC’s theme this year is Agile Government: Open, Collaborative, Mobile. The organizers couldn’t have picked a more appropriate topic. Related posts: Designing for the individual Civic engagement as art Nova Scotia Moves to Unify its Government Communications...
 
Shared Service Canada was launched just over two years ago with a mandate to “fundamentally transform how the government manages its information technology (IT) infrastructure.” Liseanne Forand is the deputy minister. Related posts: Blueprint 2020: Smart use of technology Shared Services Canada takes next step in email consolidation Audit finds massive delays in CPP, weakness in government IT infrastructure...
 
The report in January 2013 of a lost portable hard drive containing personal information of 583,000 students from the Human Resources and Skills Development Canada office caused the public to be concerned about the security of their personal data. Related posts: Mobility and government: From rhetoric to readiness Digital inclusion: A national imperative The Push for a Mobile Workforce...
 
The government of British Columbia recently launched iMapBC 2.0, an upgraded version of their online mapping toolkit. The application will provide the public with access to improved geographical datasets....
 
This is the best of times for the CIO community. Our traditional role is evolving from technical specialist to digital leader and business partner. Related posts: Professional development for the CIO Savings without reduced service Audit finds massive delays in CPP, weakness in government IT infrastructure...
 
The U.S. State Department, of all departments, has an Open Government Plan. The report notes, and it is no secret, that the State Department has been at the forefront of using new technology to “increase transparency and provide information to the public.” Related posts: The art of the possible: Open government Open Government a public service game changer MindLab’s Culture Shift...
 
Imagine, for a moment, a world without radio and television (much less the Internet) and one with voting privileges reserved for land owners (of the male persuasion), eventually widened for an uninformed and poorly educated electorate who are asked every four or five years to take a leap of faith. Related posts: Mobility and government: From rhetoric to readiness Mobile security: Accept no compromise Open and Transparent Government...
 
The government of New Brunswick has recently taken several steps to increase the use of mobile services. Related posts: Designing for the individual Mobilizing government websites Embracing mobile content, from the get-go...
 
None of us likes the feeling of being watched. This is no less true in the workplace, where it is becoming increasingly common for employers to monitor their employees’ online activities, be it through keystroke logging, e-mail scanning, or video surveillance....
 
Over 80 percent of Canadians are now living in urban areas. On top of that, of the remaining 20 percent who are defined by StatsCan as ‘rural’, many are considered ‘urban adjacent.’ Finally, in about 35 years, two out three people will live in urban areas. Related posts: The rapid rise of intelligent cities Cultivating talent: How data can help governments build the economy Data, public safety, and the economy...
 
You have undoubtedly seen the ad (on TV or YouTube, depending on your medium of choice): a police officer grabbing a cup of coffee checks his watch, heads for his squad car and begins a quick drive across town; not far away, a burglar also checks his watch and begins a similar drive. Related posts: Talent at your fingertips...
 
In the past 20 years, technology has caused a rapid change in social behaviours; the Internet and digital media are now, more than ever, an inextricable part of our personal, social, and professional lives. It has proven hugely beneficial, but… Related posts: Mel Cappe and the Changing Face of Policy Creation Social Media, Digital Imagery and Youth Anxiety Does “deliverology” deliver the goods?...
 
Have you ever thought about working from home? Now that most people have computers and the Internet in their private residences, there is less need for them to go into the office every day – they have everything they need right at their disposal....
 
Researchers led by a network scientist at the Massachusetts Institute of Technology have recently released results of a study that found people are more likely to “like” a comment or a post if they see that other people have “liked” it before them. Related posts: A public servant's guide to new governments Brainstorming: back to the three basics Why communication in the workplace matters...
 
The government’s increasing reliance on technology to engage with the public, provide services, and streamline back office processes means that leaders of today and tomorrow must have a firm understanding of how these technologies work. Related posts: What would make public servants more motivated? A clash of expectations How the art of improv can transform the way we work...
 
Cool. Dry. Secure. Since the first data centers came into existence in the early 1950s, and the first major security breach of a modern Canadian data center at Sir George Williams University in 1969, the prevailing mantra surrounding data centers has been those three words: cool, dry, secure. Related posts: Bell, IBM cloud services target public sector Daily IT tasks holding back Canadian datacentres...
 
With cuts in budget, there has been a significant decrease in employee training and career development opportunities for public servants. The government must start looking at news ways of providing these opportunities to their employees without spending the money that is typically associated with such events. Related posts: How government, private sector can close cybersecurity skills gap...
 
PR Newswire contends that silent advertising is sometimes the best advertising: Nike’s ads, for example, are effective because they pique the interest of potential customers rather than overload the senses of their audience with flashy videos. They don’t tell the audience too much, but instead invite them to research the product at their own leisure....
 
With the proliferation of social media, governments must ensure they’re taking the appropriate steps to secure their departmental accounts. Hacking, phishing, malware, and keystroke logging are all things that can wreak havoc not only on social media accounts, but on computers and other office hardware as well. Related posts: From cats to firearms: Connecting through Instagram Engaging Canadians and veterans with social media Logging and Security Information and Event Management...
 
This month, the United States government approved Instagram as a social media tool that federal departments can use to connect with citizens. It joins an ever-growing list that includes Facebook, Twitter, Google+ and, as of January 2013, Pinterest. Related posts: Social media’s deliberative challenge Electoral oligopolies and democratic disruption Are you being manipulated into "liking" what you read?...
 
The federal government has announced that, as of July 2013, all departments will be required to publish their documents in an electronic format on their websites. This new policy will make documents more accessible to the public, reduce paper waste, and save the government a significant…...
 
Sometimes it seems that governments are mesmerized – like deer in the headlights – by the challenges new technologies present. There are so many dimensions to the issues they raise: the speed of change, social media and its impact, expectations of citizens that arise from its use, open data, the mobile universe and so on....
 
What can government learn from the private sector on big data? After attending the Innovation Enterprise Big Data Innovation Summit in Toronto June 20, it seems that government is more complex, and has more data....
 
Modern Times is the 1936 comedy starring, written, and directed by Charlie Chaplin in which his iconic Little Tramp character struggles to survive in the modern, machine world. The film satirizes the desperate conditions people faced during the Great Depression… Related posts: How to avoid losing steam when the public face of an organization goes How to avoid losing steam when the public face of an organization goes, part two Tactics for greater collaboration...
 
CIOs, like others in back-office functions, need to start thinking and acting more like enterprise leaders, providing value within the context of the bigger strategic picture rather than focusing on the day-to-day technical challenges that they have typically been concerned with....
 
A joint study conducted by Symantec Corp. and the Ponemon Institute has revealed that human errors and system problems are the cause of two-thirds of data breaches around the world…...
 
For normal day-to-day work in the office, most people have no need to move data “outside” the office network. We can save files on shared servers or even email large files within the office environment without question. The challenge comes when we have to go outside our office....
 
In the midst of cutbacks and crisis, efficiency is vital to providing quality service. Increasingly, this may mean turning the reins over to technology to solve the ever widening array of problems affecting the public service today....
 
At stake is the evolving apparatus enjoining Canadians with the information and services provided by all government levels across all types of delivery channels....
 
Chances are, when you think about printing you think of large outdated devices that are ill-equipped to handle the cloud or other emerging innovations. However, printers (output technology) have come a long way from their days as back office machines…...
 
When Facebook founder Mark Zuckerberg is asked about his company’s volatile stock since going public, he can sound much like a politician shrugging off discouraging polls....
 
therefore it is only natural that the workforce will change. Trying telling that to someone’s mortgage lender.rnrnWhile a lot of us out there have embraced change...
 
It’s no secret that an organization’s people are critical to its success – and insight into people-data is a vital input into achieving strategic and operational success....
 
Government is entrusted with the responsibility to shelter and safeguard a myriad of sensitive private and public information. Yet lately, it’s not difficult to find recurring examples of sensitive information that goes missing or lands “in a taxi cab”…...
 
In the summer of 2012, I realized that if I wanted to move forward in my career as a public servant, I would need to move to Ottawa. But the HR mechanisms (and austerity measures) within the government aren’t so that occurs easily, especially given my level and experience....
 
As the pace of technological change quickens and the demands on service delivery increase, the job of the public sector chief information officer will shift from one focused on technology to a leader of modernization....
 
The authentication model for the Internet is changing. We have hit an inflection point and are moving from application-centric authentication to user-centric authentication. But what does that mean?...
 
If technology is the driver, then the management of information must be the outcome. Jill Dyché is vice-president of SAS Best Practices, and an author of three books on the business value of technology....
 
Faced with the Newtown tragedy, President Obama has sought to make gun control a signature issue at the outset of his second term....
 
February 23rd marks the 2013 International Open Data Hackathon day. It’s the primary day of the year where citizens across the globe lend their skills and ideas to collaborate (often virtually) in bringing raw data provided by all levels of government to the masses in useful and often very enlightening ways....
 
The now, seemingly distant 2012 holiday season proved to be fertile ground for advocates of a cashless society and new ways to virtualize payments – and eventually your wallet....
 
You’re a government security IT professional and you’ve taken the steps to get your network secure. You feel relatively confident, safe even, as you walk the corridors of your organization....
 
We built it. They came. They left. The reason? Open data was treated as a technology project, when it should initially have been conceived and governed as a business project....
 
In 2008, President Obama refashioned American politics for a more digital age, leveraging the Internet to both engage volunteers and raise money in a novel and unprecedented manner....
 
With real lives on the line, analytics technology helps improve every aspect of the health and cancer care systems by streamlining data in a way that is, quite literally, not humanly possible....
 
As governments seek transformational change to shift from austerity to agility, there is much enthusiasm for social media as a platform for renewal....
 
Why is it so difficult for governments to implement an enterprise-wide EDRMS (Electronic Document/Records Management System)?...
 
Canadians are the most digitally engaged country on the planet, by almost 30 to 40 percent. And yet Canada remains somewhat of a third world e-commerce economy....
 
In recent months, Apple and Samsung have been clobbering one another in court rooms around the world....
 
When GTEC begins on November 5 in Ottawa, British Columbia will be on display. Kim Henderson, Deputy Minister, Labour, Citizens’ Services and Open Government, spoke with editor-in-chief Toby Fyfe about B.C.’s role as this year’s showcase province....
 
Steve Jobs once said: “Innovation distinguishes between a leader and a follower.”...
 
Why was the IT Shared Services Branch (ITSB) of Public Works and Government Services Canada unable to succeed where Shared Services Canada should be able to?...
 
The Ontario Student Assistant Program (OSAP) mobile application is challenging the traditional image of government being technologically behind the times…...
 
commentEmail””:””suebegin4@gmail.com””...
 
With the Treasury Board Secretariat’s release of the Guideline for External Use of Web 2.0, it is likely more departments and agencies will be diving into Web 2.0 and social media....
 
With the initial internet boom of the 1990s now firmly behind us, we can begin to take for granted some of the considerable benefits that emerged in its wake....
 
There are several key principles that organizations can use to guide their efforts to replace legacy IT systems …...
 
Governments in Canada know they need to use the Internet better to connect with citizens. One reason is cost. The other is in response to the fact that Canadians are online a lot....
 
Our cities are growing at an unprecedented rate. In 1900, only 13 percent of the world’s population lived in cities. Two years ago, for the first time ever, more than half of us were urban dwellers....
 
With the federal public service in a state of budgetary retrenchment, for many managers the focus is understandably on the here and now. Yet, there has never been a more important time to think longer term about the government of tomorrow…...
 
Web 2.0 is here and it’s only going to get bigger. If anyone was still nursing the notion that Internet culture would somehow remain compartmentalized within society, surely that notion has been dispelled....
 
It’s Saturday afternoon. I’m staring at my dice and a stack of sourcebooks. All I can think of is that in two hours my friends will be coming over to play our weekly game of Dungeons & Dragons and I haven’t figured out what they’re going to do. I’m toast....
 
Governments are looking to online as the future of service delivery for citizens. But one fundamental problem has stood in the way of that goal: how can they be sure that an individual is indeed the person they claim to be over the Internet?...
 
Did you know that a lot of white elephants roam the halls of our organizations? In fact, you may have had a hand in bringing them to life....
 
Call it the little research project that grew....
 
This fall, a select group of American college and university students around the country will join the State Department. But they won’t be travelling very far....
 
In the beginning social media was uncharted territory for the Government of Alberta. Many thought of it as a free-for-all, an ungoverned wild west where the first thing lost was control of the message....
 
CEOs and CIOs face significant challenges in managing IT budgets in a changing world, with tighter resources and increased focus on time to market, agile systems, business systems optimization, system performance and client relationship management....
 
With healthcare spending typically the single largest component of any government’s budget, and with demographic changes adding more pressure to an already stressed sector, those responsible for the system are increasingly on the lookout for innovative approaches …...
 
For organizations with aging or redundant IT equipment – like governments — the risk of a security breach is never higher than during disposal....
 
Canadians want smart spending, and to hear about project successes, rather than failures. The ‘need for speed’ on stimulus packages must not result in recklessness or wastefulness....
 
One of the peculiarities of the 21st century is the correlation between virtualization and urbanization: more people online on the one hand, and more of the population living in cities on the other hand....
 
When President Barack Obama campaigns during the coming months for re-election, odds are he will not be reviving one of his 2008 health reform pledges, namely that savings from e-health would help pay for universal coverage of all Americans....
 
As the iCloud takes hold – along with numerous other private, public and hybrid clouds – openness, interoperability and interdependence must be guiding principles for government action both within their jurisdictions and collectively across increasingly porous borders....
 
A new year is a good time to reflect on the relentless march of time and its close ally, our growing obsession with speed....
 
If only it were so. While Shared Services Canada promises simplicity – annual savings of hundreds of millions of dollars via consolidation and centralization – it instead faces enormous complexity....
 
The securing of a much-coveted majority by Stephen Harper’s Conservatives surely sets the stage for revolutionary changes in digital government. Or does it?...
 
The federal election campaign has not been particularly kind to cities and, by extension, the growing majority of Canadians who live in medium- to large-sized cities....
 
Despite the occasional ministerial tweet and public banter about the federal government’s imminent (always imminent) plans to expand the usage of social media, caution remains the order of the day....
 
More than a decade ago, some enterprising folks at Industry Canada produced a powerful PowerPoint depiction of online service and the potential for massive efficiency gains....
 
The Royal Canadian Mounted Police are one of Canada’s most critical assets in a digital world, fighting cyber-crime and terrorism at home and abroad along with all of the functions and responsibilities that come with serving as the country’s only national police force....
 
Toronto’s new mayor, Rob Ford, has pledged to cut city council in half. Although such downsizing is unlikely to be realized (as politicians are understandably reluctant to vote themselves out of a job), the notion struck a chord with many Torontonians....
 
As BlackBerry-maker Research In Motion negotiates with many governments around the world over data access and security, it is perhaps timely to ask whether or not the BlackBerry has improved public sector operations here at home....
 
To start with a timeless question: what do woman want? Presumably, whatever else may be on their list, they want something approaching an equality of genders in society. Are we there yet? First, the good news: in Canada there is much encouragin...
 
One important consequence of climate change is rising ocean levels. The increases are gradual, imperceptible to most and yet potentially catastrophic for coastal communities and residents....
 
Shortly after the Quebec referendum of October 1995 that brought the country to the brink of a constitutional abyss, I recall encountering a graduate student from Sudan....
 
As this column goes to print (literally or online as the case may be), most readers are hopefully captivated by the Olympic spirit, as Canada showcases Vancouver and Whistler, not to mention our talented athletes, to the world....
 
Full disclosure – the Conservative government has serious problems with the Parliamentary Budgetary Officer, Kevin Page, and so do I....
 
Students of public administration struggle with an important contradiction of Westminster governance....
 
L’opération de promotion à laquelle l’Alberta s’est récemment livrée souligne les tensions et les risques inhérents aux communications gouvernementales aujourd’hui – les tensions entre l’ancien et le nouveau....
 
Alberta’s recent branding exercise underscores the tensions and risks inherent in government communications today – tensions between the old and the new....
 
La plupart des organismes se voient affecter des « directeurs des nouveaux médias » par l’administration Obama, afin d’élaborer des stratégies pour le Web 2.0 et de créer un gouvernement en ligne plus ouvert....
 
With Parliament once again open and a new federal budget in the offing, the political spotlight returns to Ottawa....
 
Two important global events are garnering much attention: the upcoming Winter Olympics and December’s global forum on climate change in Copenhagen....
 
The recent scandals plaguing Ontario’s e-health agency carry important lessons for the evolution of digital government and the challenges that lie ahead....
 
The Obama administration is appointing “Directors of New Media” for most agencies, to develop Web 2.0 strategies, and more open, online government....
 
Y a-t-il de l’espoir? Une fois de plus, le gouvernement fédéral s’est engagé à donner des moyens à son personnel et à simplifier les règles afin de favoriser l’émergence d’une fonctio...
 
Dans le numéro de janvier, Ruth Hubbard et David Zussman nous ont entretenus de l’importance de dire la vérité aux dirigeants....
 
In the January issue, Ruth Hubbard and David Zussman discussed the importance of speaking truth to power....
 
Combining the digital age with the current climate of financial austerity is a challenge for government leaders who want to drive continuous transformation....
 
The economic downturn and subsequent loss of tax revenues are forcing municipalities around the world to make some hard choices....
 
Technology has fundamentally changed the way governments and their citizens interact....
 
Poet Rudyard Kipling famously described southeastern Alberta as having “…all hell for a basement and the only trap door appears to be Medicine Hat.”...
 
As the IT needs of an organization evolve, and existing systems age, it is critical to look at application modernization using an integrated approach....
 
With 69 percent of IT operating budgets and 54 percent of IT capital budgets now going toward maintaining existing systems, the replacement of expensive legacy applications is critical to any plan focused on reducing the long-term costs of service delivery....
 
From an asset management perspective, Cambridge is tackling infrastructure management with technology that will increase productivity, improve performance, and help it better plan preventative and on-going maintenance....
 
When Saskatchewan began a Cabinet Modernization Project in 2008, members of the Cabinet Secretariat looked around the world to better understand emerging trends and actions being taken by other jurisdictions....
 
Referring to themselves as the G4, the cities of Ottawa, Toronto, Edmonton and Vancouver came together over the past year to collaborate on a national open government initiative....
 
The first provincial jurisdiction to establish social media guidelines for its employees, B.C. is now also the home of Canada’s first provincial open data project....
 
When he was deputy attorney general, Allan Seckel was known for working in a paperless office and frequently meeting by videoconference....
 
I’ve spent the better part of the last five years working at the confluence of public policy, people and technology and can say with certainty that the experts in the field agree: the proliferation of digital communication technologies is fundamentally reshaping all sectors of society....
 
Canada’s three national science and technology museums include the Canada Science and Technology Museum, the Canada Aviation and Space Museum, and the Canada Agriculture Museum. Denise Amyot describes her experience in leading the...
 
In 2008, a project was undertaken by the Canada Science and Technology Museum in partnership with the Portrait Gallery of Canada, a program of Library and Archives Canada, to organize a major traveling exhibition Karsh…...
 
Web 2.0 is more than a technology shift. It is a shift in culture and a challenge to existing organizational paradigms....
 
They say the line between love and hate is a thin one. Social media, and the way it is used, can create a similar predicament....
 
Although it is widely recognized that Canada has great strengths and opportunity in advanced ICT, our nation must improve the economic performance of our domestic ICT sector if we are to strengthen our position as a global innovation player....
 
Moving to a paperless work environment is not as simple as it might seem. As comfortable as we are with the Internet and computer technology, hard copy documents are part of an expensive corporate comfort zone....
 
Many governments and defence departments around the world have recently announced initiatives aimed at driving the adoption of open source (OS) across the information technology infrastructure....
 
When citizens are ‘Googling’ for information about tax credit programs, employment insurance or student loans, they often land on blogs, chat groups and discussion forums, and turn to Twitter to get complex questions solved....
 
Today’s Web 2.0 technology appeals to the drive to connect with others to solve problems by bridging divides – social, geographic, and cultural – that restrict the flow of information and knowledge....
 
A complicated doodle in red, green and black depicts frowning faces, characters pointing fingers at each other, and words such as ‘caged,’ ‘trapped,’ ‘imprisoned,’ and ‘frustrated.’...
 
As the showcase province at this year’s GTEC conference, Manitoba highlighted how it is leveraging enterprise solutions to create best practices and improve citizen services....
 
When the Canadian army and the Department of National Defence set out to identify future requirements for their solider modernization program, they turned to a well-honed practice developed by Industry Canada – technology road mapping....
 
The UN’s E-Government Survey for 2012 ranks Canada in a tie for 5th place behind South Korea, the Netherlands, the U.K. and Denmark....
 
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Risk management is top-of-mind for many organizations and executives. It seems there is constant pressure to identify and reduce risks, which can be especially difficult if you don’t know where to start. If that’s the case, consider beginning with trend analysis. Trend analysis benefits risk management by highlighting trouble areas, helping you to improve your...