The Three Rs
4 min read
Corporate services branches, particularly in small organizations, often have difficulty balancing scarce resources, skills and effort to satisfy competing expectations...
Teetering on the tipping point
6 min read
Policymakers agree that municipalities are critical to Canada's future prosperity and sustainability.
Creating a culture of innovation
2 min read
Quote of the week “An innovative APS starts with individual public servants wanting to try new ideas.” — APS Innovation...
The public servant defender
2 min read
President Obama has it right, and it's a message that all governments should take to heart: government employees deserve to...
Hoping for the best, preparing for the worst
2 min read
A report released by RBC tells us that the fears of a doom and gloom austerity federal budget are overblown.
Advisory committee plays it safe
2 min read
Quote of the week “…these changes (must) be grounded in the ensuring values of the Public Service.” — PM Advisory...
The sweet spot of service delivery
2 min read
It's no secret that service delivery is a concern of governments: the U.K. Big Society reforms focus on changing how...
Challenges for the communications function
2 min read
If there is one area of government that continues to change rapidly it is the communications function.
UK shared services still searching for value
1 min read
Quote of the week “Departments have invested significant cost and effort in implementing shared services.” — UK National Audit Office...
Cutting bold advice
2 min read
Gene Dodaro is the Comptroller General of the U.S. Government Accounting Office (GAO). These guys are the watchdogs of potentially...