When urgency becomes the norm
"This is urgent," the poobah said. "If you don’t put this contract in place right away the consultant is going...
How’s this for a deal?
Guess what? You don’t always need to ask for a bargain…because today I am offering you one. The second annual...
From Public Service to public service
I was (and still am) an ardent supporter of Canada’s Public Service. It’s a public administration admired worldwide for its......
Sochi – A tale of two Russias
As all eyes turn toward Russia for the Winter Olympics, the security of athletes, visitors and residents alike is top...
Partnerships + collaboration = success
Four years ago, Vancouver, Whistler, British Columbia and Canada hosted one of the most successful Winter Games ever. With attention...
Governments recognized for cutting red tape
The government of Langford, British Columbia, received last week the 2014 Golden Scissors Award for its initiative to make business...
Bold transformation
In early 2009, the Canada Science and Technology Museums Corporation (CSTMC) was facing a crisis: the Auditor General had identified...
How to Find Your Own “Gold Medallist” Recruit
As we approach the 2014 Sochi Games, I can’t help but think about the amount of time, excruciating pain, and......
Canadian Governments Lagging in Online Service Delivery
In November 2013, the Office of the Auditor General of Canada issued its report on Access to Online Services. Not......
Responsibility to create: Politicians and a professional public service
Prime ministers matter when it comes to public service reform. In the U.K., Prime Minister David Cameron has led an...