Improving Workforce Management: The Case of the Regional Municipality of Niagara
7 min read
The Conference Board of Canada recently published a report titled Leveraging Today’s Technology: Connecting Operations to Corporate Workforce planning in...
Professionalizing Evaluation in the Government of Canada: How PHAC and HC Did it.
5 min read
The Government of Canada’s newly announced Policy on Results replaces the former Policy on Evaluation. One new and welcome feature...
Service Improvement to Businesses as Mission #1
4 min read
In the recent June issue, we published a captivating piece by Christopher Lau on what governments need to do to...
32 projects that improved how government works
1 min read
Results Washington is Washington state government’s data-driven performance management and continuous improvement system. Its excellent website lists the results of 32...
How to stifle innovation in 5 minutes
2 min read
In a word: Stocktakes. Mirriam-Webster defines stocktaking as “the act of estimating a situation at any given moment”. That’s not...
The Bookshelf: Triggers
7 min read
Every evening, Marshall Goldsmith pays an associate to call and ask a series of questions about his behaviour that day....
The auditor as Agent of Organizational Learning
8 min read
While internal auditing has been considerably strengthened in most jurisdictions in the last decade, auditors must continue to look to...
Focusing on Customer Service
1 min read
The October issue of Canadian Government Executive on Focusing on Customer Service is now available. In this issue, we carried...
Delivering on Deliverology
6 min read
The quick definition of deliverology is simple: It is a system that helps governments keep their promises. But as straightforward...
Electoral participation among Canada’s indigenous peoples
1 min read
According to latest statistics from Elections Canada, on-reserve poll returns from the 2015 federal elections have grown tremendously compared to...