Improving Workforce Management: The Case of the Regional Municipality of Niagara

The Conference Board of Canada recently published a report titled Leveraging Today’s Technology: Connecting Operations to Corporate Workforce planning in the Public Sector. The report found that one of the biggest challenges facing many of today’s public sector organizations is that they are utilizing out-of-date decision-making processes and technologies. It is a combination that creates...

Professionalizing Evaluation in the Government of Canada: How PHAC and HC Did it.

The Government of Canada’s newly announced Policy on Results replaces the former Policy on Evaluation. One new and welcome feature is that it declares in its Directive on Results that heads of evaluation are responsible for “ensuring that departmental evaluators have opportunities to develop their competencies and to earn evaluation-related designations or certifications from recognized...

Service Improvement to Businesses as Mission #1

In the recent June issue, we published a captivating piece by Christopher Lau on what governments need to do to attract more foreign companies to settle in this country. His conclusion, drawn on what is happening in the United States and Canada, was that governments need to “sell” the quality of the workforce, the education...

32 projects that improved how government works

Results Washington is Washington state government’s data-driven performance management and continuous improvement system. Its excellent  website lists the results of 32 government improvement projects  including: Cutting wait times for public records at the departments of Transportation, Licensing and Financial Institutions Saving more than 2,000 hours of staff time at the Department of Licensing Reducing the time it took to review...

How to stifle innovation in 5 minutes

In a word: Stocktakes. Mirriam-Webster defines stocktaking as “the act of estimating a situation at any given moment”. That’s not so bad right? Unfortunately, in business the underlying risk of frequent stocktakes is the unspoken mindset that: if we set targets, measure performance against the target, introduce consequence for missing the target then people will be...

The Bookshelf: Triggers

Every evening, Marshall Goldsmith pays an associate to call and ask a series of questions about his behaviour that day. As a high-profile executive coach, he knows how difficult it is for top leaders to cleanse themselves of destructive behaviours. He makes his clients accountable to the people around them in order to heighten the...

The auditor as Agent of Organizational Learning

While internal auditing has been considerably strengthened in most jurisdictions in the last decade, auditors must continue to look to the future and consider how they can deliver even more value to their organizations, helping them innovate and perform better. In today’s fast-changing environment, public managers are asked to become more innovative, to meet higher...

Focusing on Customer Service

The October issue of Canadian Government Executive on Focusing on Customer Service is now available. In this issue, we carried the following articles: Transforming Frontline Service at the Insurance Corporation of British Columbia The Auditor as Agent of Organizational Learning The “Hackathon” as an Instrument in Policy Design Professionalizing Evaluation in the Government of Canada:...

Delivering on Deliverology

In Deliverology On October 7, 2016 0 1.8K 0

The quick definition of deliverology is simple: It is a system that helps governments keep their promises. But as straightforward and obvious as deliverology’s goals might be, governments struggle to achieve them on their own. For that reason, deliverology is having a profound impact on government services around the world. To date, more than 40...

Electoral participation among Canada’s indigenous peoples

According to latest statistics from Elections Canada, on-reserve poll returns from the 2015 federal elections have grown tremendously compared to previous elections. Is the Indigenous vote evolving into a powerful deciding factor in Canadian politics? A record 10 Indigenous men and women were elected in 2015 (an increase of 4). Statistics Canada estimates there are...