Customized experience: The next step in service delivery
4 min read
As the Internet has grown and evolved, so too has the philosophy behind providing government services to Canadians.
Political expectations
4 min read
CGE Vol.13 No.10 December 2007 A politician's view of what a public accounts committee should do Justice John Gomery spent...
Collaborative Revolution
5 min read
The Natural Resources Canada Resource Wiki has set in motion a culture change at NRCan, enabling a more open, dynamic,...
A tale of two cities: Differing perspectives on city governance
6 min read
In both Calgary and Toronto, citizens voted for change last fall. In Calgary, civic activist and business professor Naheed Nenshi...
Survey says: Executives to assess their organizations
1 min read
Quote of the week “The IPAC DM/CAO survey…provides insight into your concerns as a leader.” — IPAC Editor’s Corner IPAC...
Cutting bold advice
2 min read
Gene Dodaro is the Comptroller General of the U.S. Government Accounting Office (GAO). These guys are the watchdogs of potentially...
Connecting with a future workforce
4 min read
In November, Canadians came face to face with the reality of life in some of northern Ontario's most isolated communities.
High potential, low possibilities
4 min read
It now appears that Canada will emerge earlier than expected from the economic recession that has ravaged job markets around...
La campagne du greffier pour un changement de culture
6 min read
Le 31 mars dernier, le greffier du Bureau du Conseil privé a présenté au premier ministre son plus récent rapport...
Behaviours that build trust
5 min read
Best-selling author Stephen M.R. Covey's latest book, Smart Trust , was published in January. He spoke with editor emeritus Paul...