What governments need to be truly citizen-centric

Service delivery is an integral part of the work of governments...

Digital government in Canada: Moving from good to great

People already know the world is digital and that the best...

e-ID saves Estonia 2 per cent of GDP a year

In 2017, identity theft cost Americans $16.8 billion, and, in just...

Dashboard: Improving Services for Canadians

A look back to the start of 2018 to see some...

Leveraging AI for accessibility and inclusion in a digital world

Today the world is observing International Day of People with Disabilities. The...

What makes human services innovation tick?

Human services agencies play a vital role in society, providing a...

Microsoft is transforming the way of delivering government services with AI

Artificial Intelligence is creating a great stir across many industries today....

Being Canadian: Québec’s dialogue with the rest of Canada

The Québec government has initiated a historic engagement process. The 2017...

How can government make the most of AI without threatening rights?

Governments everywhere are announcing new strategies for artificial intelligence. From France, which has...

Engaging Citizens: May/June 2018 issue

We are excited to share with you the May/June issue of...