The digital citizen is here — are governments ready?
The digital transformation processes within public administrations are important, but it...
Governing in the Citizen-Centric Era
Personalized services and accessibility – Canadian citizens want more digital services...
What governments need to be truly citizen-centric
Service delivery is an integral part of the work of governments...
Digital government in Canada: Moving from good to great
People already know the world is digital and that the best...
e-ID saves Estonia 2 per cent of GDP a year
In 2017, identity theft cost Americans $16.8 billion, and, in just...
Dashboard: Improving Services for Canadians
A look back to the start of 2018 to see some...
Leveraging AI for accessibility and inclusion in a digital world
Today the world is observing International Day of People with Disabilities. The...
What makes human services innovation tick?
Human services agencies play a vital role in society, providing a...
Microsoft is transforming the way of delivering government services with AI
Artificial Intelligence is creating a great stir across many industries today....
Being Canadian: Québec’s dialogue with the rest of Canada
The Québec government has initiated a historic engagement process. The 2017...
