The digital citizen is here — are governments ready?

The digital transformation processes within public administrations are important, but it...

Governing in the Citizen-Centric Era

Personalized services and accessibility – Canadian citizens want more digital services...

What governments need to be truly citizen-centric

Service delivery is an integral part of the work of governments...

e-ID saves Estonia 2 per cent of GDP a year

In 2017, identity theft cost Americans $16.8 billion, and, in just...

Leveraging AI for accessibility and inclusion in a digital world

Today the world is observing International Day of People with Disabilities. The...

What makes human services innovation tick?

Human services agencies play a vital role in society, providing a...

Microsoft is transforming the way of delivering government services with AI

Artificial Intelligence is creating a great stir across many industries today....

Being Canadian: Québec’s dialogue with the rest of Canada

The Québec government has initiated a historic engagement process. The 2017...