031 | International students in Canada, Working from Home, and Encryption of the World Wide Web
In this episode J. Richard Jones examines the rise in international students attending colleges and universities in Canada, explores employee...
The Public Sector Integrity Commission (PSIC) in Perspective
Currently, there are ten organizations at the federal level that function as Agents of Parliament (APs). Most of the APs...
SERVICE RESEARCH CONFERENCE 2016 A turning point for service delivery in the public sector
Imagine a Canadian government that shares best practices in service delivery. In November 2016, the Innovation Lab team at Employment...
Candid Camera
If you want to learn from mistakes in how to handle an interview, you could take a lesson from Jimmy...
Q&A Interview with Chrystia Chudczak
In 2015, the Department of Innovation, Science and Economic Development (ISED) launched the Service Lab to respond to a recognized...
Linking Policy Innovation and Systems Thinking: Toronto’s RSD5 Symposium
Since 2010, experts and academics eager to connect “systems thinking” and policy design have been meeting annually to share their...
Leading Great Meetings By Richard Lent
We curse meetings, but they are essential to today’s collaborative leadership approach. We may long to eliminate them – and...
At the Speed of Thought…Middle Managers and Digitization
When Marshall McLuhan coined the phrase “the medium is the message” in 1964, personal computers, mobile phones, and the Internet...
Don’t say it, draw it
Words, words, words. Blah, blah, blah. Our days – our work lives – are punctuated by a sea of words....
Writing Without Bullshit By Josh Bernoff
Government executives are writers. Maybe not like Margaret Atwood or Joseph Boyden, but they pound out words every day themselves...