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A GPS for internal services performance
4 min read
Today’s public sector environment is one in which many managers and executives are navigating their way through uncharted territory looking...
Reliable performance: Standards for the numbers
6 min read
Just as with public financial reporting, performance reporting is here to stay. Just as with financial reporting, it will never...
High performance by design
4 min read
Being a high-performing organization is like being a high-performing individual: it requires a vision of excellence and a commitment to...
Is performance management still relevant?
8 min read
With the current reality of deficit reduction, cost cutting and overall cost constraints, are senior public sector managers still committed...
Meaningless measurements: Exposing worst practices
3 min read
This article is New and Improved! After an exhaustive review cycle with an extensive team of researchers and editors, we’ve...
New performance indicators for the Commonwealth
4 min read
Canada was at the table when the “Commonwealth of Nations” was reconstituted in 1949 and has remained one of its...
Performance measurement in difficult times
4 min read
If you believe that performance measurement is a vital part of feedback about whether what you are doing is reaching...
Getting the best bang for your executive buck
4 min read
The last great international effort to refashion the public sector took place during the 1980s in tandem with efforts of...
Program evaluation: Meeting a new challenge
4 min read
Beginning on April 1, 2013, and over a five-year cycle, the evaluation function in large federal departments and agencies will...
Benchmarking performance
5 min read
Governments are increasingly using benchmarking to improve organizational performance; to determine how well their organizations are performing through measuring and...