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Category: Performance Measurement

Le débat des chiffres 

L'administration publique s'efforce d'obtenir des résultats tangibles en mettant en œuvre des politiques et des services bien ciblés.

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Managing performance in a transition 

The redesign of corporate tax administration for Ontario is a major modernization initiative that transferred Ontario's corporate income tax administration from the Ontario Ministry of Revenue (OMoR) to the Canada Revenue Agency (CRA).

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Pleins feux sur l’Ontario 

Début septembre, la fonction publique de l'Ontario (FPO) célébrait le 10e anniversaire de  Showcase Ontario, sa conférence annuelle d'apprentissage sur l'inf

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Easier to dismiss 

Coincidental with the push for more attention to be paid to performance management, the Supreme Court of Canada (SCC) has provided clarity and relief for public sector bodies dealing with the

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Why is performance management so difficult to implement? 

A recent study commissioned by the OECD concludes that while the focus of performance management in today's public sector is rightly on delivering results, particularly service quality, governments in the 80 or so democratic regimes around the world do not appear to be meeting citizen expectations.

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Employee Engagement:High ROI strategies 

The BC Public Service has had an intense focus on improving employee engagement for three years. We've done that using one of the most probing and comprehensive engagement models applied anywhere in

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Mesurer ce qui compte vraiment 

Bon nombre d'administrations publiques ont adopté le tableau de bord prospectif, une méthode de gestion du rendement mise au point par Robert Kaplan et David Norton et couramment employée dans le secteur privé.

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