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Adobe’s Digital Government Assembly: A way forward
5 min read
Adobe held its third annual Digital Government Assembly on Thursday at the Fairmont Chateau Laurier in Ottawa. The key theme...
Reports: Time to remove excessive controls and allow more risk tolerance
1 min read
A year ago, the 7th annual report of the Prime Minister’s Advisory Committee on the Public Service said it was...
When even change is caught up in red tape
2 min read
While the gist of the 7th annual report of the Prime Minister’s Advisory Committee on the Public Service focuses on...
Governments recognized for cutting red tape
1 min read
The government of Langford, British Columbia, received last week the 2014 Golden Scissors Award for its initiative to make business...
Canadian Governments Lagging in Online Service Delivery
3 min read
In November 2013, the Office of the Auditor General of Canada issued its report on Access to Online Services. Not...
The Headache of Online Services
2 min read
A few weeks ago, Roy Wiseman blogged about how, despite the best efforts of many governments, and although an online...
Great Expectations: Citizen-centred service delivery
2 min read
Since 1998, the Institute for Citizen-Centred Service has been conducting Citizens First surveys to gauge Canadians’ satisfaction with public services...
Modernizing student aid
4 min read
Labour intensive with slow response times, limited data and obsolete technology: that was the reality for Ontario’s Student Assistance Program...
Lending the virtual book through the e-library
4 min read
As the only official bilingual province, with a third of its population French-speaking, the New Brunswick Public Library Service has...
Service Through Technology, Both New and Old
2 min read
As of last week, residents of Newfoundland and Labrador can order birth, marriage and death certificates online. Previously, residents who...