loading...
More service options for Nova Scotia seniors
2 min read
The government of Nova Scotia has introduced a Seniors Navigators Program, which is intended to help senior citizens understand and...
The importance of thinking outside the box
2 min read
In “Public sector, disrupted”, a recent study published by Deloitte, a question is asked: why do organizations in the private...
Changing the business-government relationship
2 min read
Like all provinces, Nova Scotia is grappling with transforming the way it provides services to citizens. And like most, it...
Does the social impact bond deliver?
2 min read
Yesterday the Globe and Mail reported that the federal government hopes to get some programs and services financed and delivered...
Citizens First 6: Understanding the opportunities
4 min read
The drive to contain costs within the public sector will likely encourage co-location of services across jurisdictions, integration, streamlining and...
Building brand recognition
4 min read
ServiceOntario has helped change the way the Ontario government serves people and made it easier for customers to access a...
Delivering student aid in a digital age
4 min read
In 2012, two major initiatives changed the face of Ontario’s Student Assistance Program (OSAP), a program serving more than half...
A new approach for Ontario public service
8 min read
On December 6, Ontario Progressive Conservative leader Tim Hudak released a document entitled A New Deal for the Public Sector...
A new way of doing business
2 min read
There is little doubt that a crisis of relevance has hit governments. As they deal with reduced budgets and increased...
When ‘yes’ means your word
7 min read
The PrimesChris McGoffJohn Wiley, 241 pages, $35.95 As the World Bank in the 1990s was preparing for a major transformation...