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Channeling the web for service delivery
2 min read
Long, long ago when the world and government service delivery concepts were young, the goal of “no wrong door” ruled.
Re-thinking service delivery
1 min read
Government citizen-centred service delivery is undergoing a re-think. The growing number of people using the online channel, and its relative...
A modern approach to service delivery
5 min read
More than 15 years ago, the Ontario government implemented a model that transformed the delivery of public services for consumer...
Maximizing your public-private partnerships
4 min read
The P3 model is different from traditional procurement: it transfers significant risk from the public sector, focuses on on-time, on-budget...
Registering relationships with First Nations – one birth at a time
4 min read
For First Nations, a child's birth must be registered before parents can apply for a birth certificate, which in turn...
Reforming welfare: Transforming how Alberta Works
6 min read
That Alberta Works office reflects a philosophical shift that has transformed welfare in the province. Though some clients may need...
SIBs are no easy sell
4 min read
On March 29th, the federal government brought down one of the most anticipated budgets in recent years.
Ontario’s service approach
5 min read
CGE Vol.13 No.5 May 2007 Ontario is striving to achieve its service vision to be recognized for meeting or exceeding...
Talent wars and the OPS revolution
4 min read
CGE Vol.13 No.5 May 2007 In late 2004, the Ontario Public Service received a wake up call. The provincial auditor...
Exporting public sector expertise
5 min read
CGE Vol.13 No.4 April 2007 Western countries and institutions have for many decades been involved in assisting developing nations