Mission critical: IT systems renewal
9 min read
We live in a time when physical and digital infrastructures built in a different economy are wearing out. Over the...
Six étapes (pas si) simples pour révolutionner la prestation des services
6 min read
Il n'y a pas si longtemps, les Beatles chantaient : « Tu veux la révolution? Oui, bien sûr, nous souhaitons...
Capitalizing on complexity
4 min read
How are leaders responding to a competitive and economic environment unlike anything that has come before?
Six (not so) simple steps to a service delivery revolution
6 min read
The Beatles once sang, "You say you want a revolution? Well, you know, we all want to change the world."
The Drummond Report: Breaking a bad cycle
7 min read
The Commission on the Reform of Ontario's Public Services, or the Drummond Report, provides a comprehensive blueprint for public sector...
Minority governments and senior public servants
2 min read
Quote of the week politicians provide the energy generated by ideology, regional affiliations and pressure groups, while bureaucrats contribute technical...