If the purpose of the Government of Canada’s performance measurement system is to keep people busy, then it works beautifully. If it’s supposed to show how programs make life better for Canadians, it’s a dud. More than 2,500 measures are just too many, period!
The Tyranny of KPIs
An RCMP program aims to contribute to this result: The rate and severity level of crime is reduced. The performance measure is: Percent of Canadians who strongly agree/agree with statement "I am satisfied with RCMP contribution to a safe and secure Canada" The measure tells us little or nothing about the result. It is invalid.
January 19, 2018