Deliverology: The “Science of Delivery” Or A Pernicious Disease?

Defending his government’s use of targets to drive UK public-sector reform through the practice of “deliverology,” Tony Blair declared that he couldn’t imagine running any business without them. Leave aside the fact that he had never run a business, Blair’s need to mount a defence was driven by the volume of protests, objections and evidence...

Voting and the confidence of citizens

In the world that we are living in today, free and fair elections are the cornerstone of our democratic society. As Americans debate whether their recent presidential election was influenced by foreign governments or hackers, interest in the security of the voting process is at an all-time high. As is often the case, some observers...

The Interview with Allan O’Dette, President of the Ontario Chamber of Commerce, on Government Services to Business

Is government doing a good job in providing services to Canadian businesses? In October, the Ontario Chamber of Commerce (which represents 60,000 small businesses) published Obstacles and Opportunities: The Importance of Small Business in Ontario, and asked for a “regulatory concierge service” to make it easier for small business to deal with the three levels...

How Data Analytics Can Combat the Opioid Crisis

Earlier this year the Ontario Ministry of Health announced that it will delist high-dose opioids in January 2017 in order to help reduce the number of opioid overdose deaths in the province. While this is a start, addressing the opioid epidemic will require a comprehensive, data-based approach that touches all aspects of the health system,...

Treasury Board and Policy Suites

While government watchers tend to concentrate on the big policy issues, the vast majority of government officials perform a myriad of tasks associated with program delivery while others provide oversight and assessment of the appropriateness of the ways in which the billions of dollars of public money are spent. At the federal level, the day...

The RCMP’s new media strategy

The RCMP adopted a new media strategy earlier this month by inviting two journalists, Dave Seglins of the CBC and Robert Cribb of the Toronto Star, to review ten “top secret” case summaries in which the force has struggled with digital evidence. According to a Toronto Star article by Cribb, Seglins, and Chelsea Gomez, “The...

Taking the Leap: Rethinking the Government Approach to Get Business to Invest in Productivity and Exports

Ten years ago I was a young entrepreneur selling processed seafood out of a factory in Vancouver. After only three years, my business partner and I had accounts with over forty stores, including Whole Foods and restaurants attached to celebrity chefs. On one chilly November afternoon, an officer from a Federal government agency came to...

How Horizontal Assurance is Evolving in the Public Sector

Several factors are driving an increased interest in horizontal assurance in the public sector: Governments are increasingly realizing that effective service delivery to citizens often requires the involvement of multiple departments or agencies. Horizontal assurance initiatives can produce findings that are relevant to and supported by all the participating organizations. Technology has matured to the...

Peak By Anders Ericsson and Robert Pool

Gladwell made Anders Ericsson famous—or, at least, his research work. A professor of psychology at Florida State University, Ericsson conducted the study of violinists that the best-selling journalist glamourized in his book Outliers, imprinting on our consciousness that 10,000 hours of practice will make you a master at whatever task you devote such attention to....

Cybersecurity of Tomorrow

What would tomorrow’s cybersecurity look like? That’s an intriguing question to ponder given the current state of cybersecurity. Cybercrime is on the rise globally with governments and businesses alike struggling to fend off threats every moment of the day. Would tomorrow’s cybersecurity be different than today’s? Will we arrive at the point where cybersecurity is...