An interview with Marcia Nelson, Deputy Minister, Alberta Executive Council - Canadian Government Executive
LeadershipManagementThe Interview
May 3, 2018

An interview with Marcia Nelson, Deputy Minister, Alberta Executive Council

At the 2017 IPAC conference in Charlottetown, George Ross, Editor-in-Chief of CGE sat down with Marcia Nelson, Alberta’s Deputy Minister of the Executive Council, Cabinet Secretary and Head of the Alberta Public Service.

Marcia Nelson, Deputy Minister, Alberta Executive Council.

Ms. Nelson assumed her current role in April of 2016 and before that has had a distinguished career in Ontario and Alberta, having held a number of executive positions including Deputy Minister of Housing, Health, Infrastructure, and Innovation and Advanced Education.

Here is the full interview with Marcia Nelson.

Since you have assumed your role in Alberta there have been a number of significant challenges for the Public Service. Not the least of which has been a difficult period fiscally given energy prices and other economic factors. How has this affected your work especially in the early days of your mandate?

Alberta has boom and bust cycles, and its fiscal framework is highly dependent on natural resource revenues. As the economy heads into a trough, it’s very, very challenging on the fiscal framework. Since I arrived in Alberta in 2001, there have been a number of economic cycles that have required the Alberta Government to dramatically adjust its fiscal plan and significantly reduce spending. This has a significant impact on the work of the public service as the focus shifts to restraint and spending cuts. Managing through these cycles and continuing to serve the government and provide those critical services to citizens is really what we’re all focused on.

A lot of times in my experience, this type of crisis, whether it’s a fiscal shock or technological, drives innovation in the public service. The focus is on maintaining vital services, getting higher value from spending and doing things in different ways. I’m sure that’s also the case in Alberta. In your view does the Alberta public service have that innovative culture that allows it to rise to these challenges?

It is critically important that we meet the challenge of being able to innovate. The Alberta Public Service is very dynamic and relative to other, larger jurisdictions, very nimble. There has been a lot of political permission for experimentation, to try something and see how it works. That built the kind of culture that led us to try some things.

One of my key goals is to breathe some more life into that for the Alberta Public Service. I want to make sure that we continue to embrace those opportunities. Necessity is the mother of invention, right?

When you absolutely need to think about where your resources are and what your constraints are, you have to do some things differently. That is why I came to the IPAC conference which is focused on public service innovation — there are some great ideas being shared here.

Some might say that all of this, leading a large organization such as the Alberta Public Service when it’s focused on innovation, requires courageous leadership and the right culture. How’s your team and are they ready to hit these challenges head on?

I think the team is in great shape and getting better. The period of the conclusion of the forty-four year Progressive Conservative government in Alberta was a very tumultuous time. I think we had five Premiers in four years. You know how that kind of change in political leadership affects the public service. You’re always trying to figure out the direction of the new government, and when you have that much change, it makes it very difficult.

AI

There was a period there where the public service was just searching for signals to try and align. With the new government and a four-year mandate and some consistency in leadership, I think it’s opened up opportunities for us to do some innovative things.

I think the team is pretty excited about that and of course, because we have the fiscal constraints we’re facing, it just requires a different mindset. I would say, regarding the courageous leadership point, the government’s very focused on trying to protect the public services that support Albertan’s in their day-to-day lives. That doesn’t mean protecting the status quo because we have restrained budgets at the same time as our population grows and inflation continues to rise. That means you’ve got to figure out how to build a better mousetrap — that’s the mission that our deputy minister’s team is currently pursuing.

I think it’s fair to say that all Public Sector Executives are spending a great deal of time thinking about the public service of the future. With the emergence of Open Government concepts, Digital Government, AI, Big Data and rapidly changing citizen expectations, it feels like we are on the cusp of a very significant change, perhaps the biggest change since the internet. Do you have a picture of this future state of public service clear in your mind?

I agree with you George. I think anybody who says they can see the future is a little bit deluded or maybe I’d like to see the crystal ball that they’re holding because we’re in this period of incredible dynamic disruptive change. The rate of change in the past five years will be exponentially outgrown in the next five years, and all the business models that we’ve been using are transforming in front of our very eyes.

I think the public service will be as relevant, 10, 20, 30 years from now as it is today because the work that we do, the support we provide to the public, the public service mission will continue to be an important contribution to our society. How we do it and what those business models look like is going to be very different. Part of our challenge now is not to be left behind. Maybe in some ways, it’s to leapfrog over some of the things that we haven’t been as up-to-date on as we maybe might have needed to be, but we’re going to have to leapfrog over that into the next generation of technology solutions and business process design solutions.

We’ll look a lot more like the population that we serve. I tend to think that the work is going to be higher value work, not a lot of transactional work. I think we’re going to be much more integrated across provinces, across the orders of government, as well as with the people we are both serving and regulating. So we’ll be much more connected with our customers than we are today.

And our organizational, institutional and governance models will be tested as well I assume? It does feel like our rigid, old, hierarchical structures will be affected.

I think the Westminster model has proven to be remarkably resilient. I think that model is going to be around a good long time. How we work in it is changing even as we speak. Yes, there are silos, and yes, it can be rigid but, we’re working in a networked world; so we are all working across departments, we’re working across governments, and I think the model allows for that.

I also think the federated model has proven to be incredibly resilient and it’s because it allows for differences. I think it enables us to innovate and learn from each other and scale things in a way that makes sense for where we are. I think there’s an elegance to the model that we have. The federated model that we have allows us to maybe be the best at the things we can be the best at and not try to do everything.

We talked a little bit about government’s mandate for the Alberta public service, what other priorities do you have?

Government has laid out their priorities for making life better for Albertans, that’s their overarching mission. Within that, part is making life more affordable, so we’re moving forward on things like affordable housing strategies and increases to the minimum wage. We are also focused on protecting the public services that Albertans rely on when they most need it – healthcare, education, and social services.

A lot of time, effort, and resources have been invested in a jobs plan, incorporating job creation, economic diversification and certainly support for the energy backbone that is central to the economy in Alberta. We are going to see a lot more on that front. A big part of the jobs agenda has been the Climate Leadership Plan because it was viewed as very important for Alberta to establish a strong environmental protection leadership plan to develop our resources in a responsible and sustainable way.

What about for the public service? Do you have any goals for public service?

As a clerk and head of Alberta’s public service, my number one goal is to make the public service stronger. That means investing in leadership and executive development. I think it’s essential, so that’s job one.

We’re doing a lot of work on employee engagement too. I mentioned that period where we had a lot of turmoil at the political level and public service looking for signals on where to align their work. It was a challenging time for the public service and I think we just have some work to do to help engage our staff and have them feel like they’re connected to the work that government wants, that they’re valued and respected and are important to the life of both the government and for the people of Alberta.

The other piece is investing in making the Alberta public service a great place to work. We have introduced a respectful workplace policy and new diversity and inclusion initiatives to make sure that everybody that works for us and with us thinks it’s a great place to work. At the end of the day, I hope to have a strong pipeline of leaders that we’re growing, that our staff on the front line see how their work is connected and valued, and then the people who are working with us felt respected and included and just proud to be Alberta public servants.

Now tell us a little bit about how you manage this personally, these jobs are not for the faint of heart?

As you would know having been a deputy minister, it’s a big job. I’ve been a deputy minister now for almost ten years, and I think a big part of the model for me is getting good people in the right places. Having that strong team around you is important. You’re never doing all this stuff by yourself. I think you also have to bring a bit of a sense of humour to your work. I think for most deputies, probably top of the job description should be to be calm. I really enjoy the job. I feel very privileged to have had the opportunity to serve in this job.

Yes, that interface, especially between clerks, deputies too, but clerks I think in particular, that interface with the government is an area of real focus. It takes a lot of skill to manage that because our job as public servants is to bring life to the government’s agenda, bring life to their vision, but at the same time we have to mind that little bit of a gap between the elected officials and the public servants. Serving but maintaining that independence and providing professional non-partisan advice. Any tips for anybody on how to manage that?

I think the clerk’s role, as in the deputy’s role, it to act as a bridge between the political side and the public service. A big part of that is an interpretative role, listening to the government and trying to understand what it is they want to achieve and then listening to the public service about how things can be achieved, what their advice is and then communicating that back to government in ways that they can understand.

A big part of the clerk’s role is a communicator and interpreter, a bit of a pathfinding role because you have very different partners on either side of that relationship and you’re trying to find a way to help them work together. Some of that is just learning about each other and communicating, all the time, about what’s happening on both sides of that relationship.

Listening is key – listening on both sides – understanding both worlds and sharpening your skills on how to communicate in language that all understand is important.

So before I let you go and given we are in the middle of another terrible year with the BC Wildfires, can we talk a little bit about your experience when it comes to last year’s Fort McMurray situation?

I think the training that we had as a public service in the previous disasters served us very well. We had excellent people on the ground, and the whole province came together very quickly to help Fort McMurray and very shortly after that, the whole country came together to help Alberta and help Fort McMurray.

It was an incredibly moving and inspiring experience as a public servant because at one level it’s overwhelming when you have a city on fire, and 80,000 people need to be evacuated and billions of dollars of industry and infrastructure are at risk, but when you see how all the public servants and the public and elected officials at all levels, when you see people come together like that and the country pulled together like that, you can’t help but be incredibly inspired and grateful. It was a very difficult, tragic time for people who lost their homes but at the same time, it really brought together a solid community in the province that helped and supported each other.

It really seemed to be one of the public service of Alberta’s finest hours. It was just amazing to watch that from a distance.

When you are a public servant, and these kinds of events happen, it’s the time when the population looks to you to stand, and I have never seen the Alberta public service fail to stand and take that call and to deliver support and services when they need it. What makes us public servants is that we’re there when citizens need us. I was never more proud of the people that work in our public service and all those connected agencies that worked with us. Everyone pulled and worked together to the best result we could have hoped for. It was quite a time.

This interview first appeared in the November 2017 issue of Canadian Government Executive. 

About this author

0 comments

There are no comments for this post yet.

Be the first to comment. Click here.

Leadership
 
Over the last several months, as a participant in the OCG’s...
 
We learned in grade school that one plus one equals two,...
 
At the 2017 IPAC conference in Charlottetown, George Ross, Editor-in-Chief of...
 
A communications revolution has taken place but you would not know...
 
We would like to introduce a new section on Canadian Government...
 
In this episode, J. Richard Jones continues his discussion with the...
 
In this episode, J. Richard Jones, publisher of Canadian Government Executive...
 
The January/February 2018 issue of Canadian Government Executive is on the...
 
‘Elephant in the room’ is a metaphorical idiom for an obvious...
 
Today is Bell Let’s Talk Day – an annual initiative that...
 
Prime Minister Justin Trudeau has, on many occasions, expressed his commitment...
 
It’s that time of year when some of us think reluctantly...
 
Since 1995, Canadian Government Executive has been contributing to excellence in...
 
Time is of the essence for Alice’s White Rabbit. In business,...
 
On a recent visit to Ottawa, I had the opportunity to...
 
Yogi Berra, Maurice (The Rocket) Richard, Bill Russell, Michael Jordan, and...
 
In this episode, J. Richard Jones talks with Jocelyn Turgeon, Program...
 
We are excited to announce that the October issue of Canadian...
 
Canadian Government Executive Media, (CGE) publisher of Canadian Government Executive magazine...
 
Blockchain. There’s probably no other technology trend in recent years that...
 
Canadian Government Executive Media (CGE) and CATAAlliance , Canada’s one voice for...
 
In this episode of CGE Radio, George Ross, Editor-in-Chief of CGE...
 
Do Labour Market Development Agreements (LMDAs) make a difference? Our evaluation...
 
The design needed and practiced in government departments and the broader...
 
Evaluation is performed for a range of reasons:  to improve programs,...
 
Behavioural Insights (BI) is a multidisciplinary approach that uses principles and...
 
The answer my friends is blowin’ in the wind … BOB...
 
In 2016, Deloitte undertook a global internal audit research study on...
 
As the face of the Association of Professional Executives of the...
 
One of the writers in this month’s issue started a note...
 
Excellence in leadership is instrumental in serving the public interest. New-age...
 
Canadian Government Executive Media (CGE) announced last Friday, that George Ross...
 
We are thrilled to offer the July/August issue of Canadian Government...
 
At this time a year ago, the 88,000 displaced people of...
 
During the general election in 2015, Justin Trudeau, the leader of...
 
“Former Metro banker stole $73,000.”  “Enbridge sues ex-employee.”  “Woman stole $51,000...
 
The recent introduction of the new Government of Canada (GC) IT...
 
So, what can be said about Canada’s public administration as the...
 
The way forward to engaging Millennials in the public sector Passionate,...
 
Innovation is prized and praised these days at work, even in...
 
In about two weeks, APEX will be holding its 2017 Symposium...
 
At a recent meeting, a colleague asked me how I became...
 
An Interview with Joe Friday and Craig Dowden The Office of...
 
Leading the Unleadable By Alan Willett Your team probably includes some...
 
Orchestrating the transition from present to emergent leadership Millennial is the...
 
As ‘month 13’ for Canada’s Syrian refugee arrivals comes and goes,...
 
The Senate has long been controversial largely because it is unelected...
 
The way organizations recruit, shape and manage their workforce to find...
 
If you want to learn from mistakes in how to handle...
 
Risk is always present in any undertaking, no matter the size...
 
The internal audit function in the Canadian public sector finds itself...
 
As Canada’s government agencies strive to improve delivery and efficiency under...
 
To boldly go where no one has gone before STAR TREK:...
 
While Canadians grapple with the meaning of the Trump presidency and...
 
The year 2016 saw two critical words circling the halls of...
 
The critical challenge facing the public service is changing its culture....
 
As understanding of social behaviour increases through intensified research, many government...
 
The Trudeau government was swept into office, in part, by promising...
 
What we do in life echoes in eternity (GLADIATOR (2000) An...
 
From a policy perspective, it is a challenge to predict how...
 
The arrival of President Trump in the White House marks a...
 
In the first year of Prime Minister Justin Trudeau’s term in...
 
For all its subtleties and mysteries, the Westminster system of government...
 
We curse meetings, but they are essential to today’s collaborative leadership...
 
The non-profit sector is operating within an era of increased accountability,...
 
Mental health problems are increasingly recognized today. By some calculations, one...
 
Faithful readers will remember that the cover story on last month’s...
 
Government executives are writers. Maybe not like Margaret Atwood or Joseph...
 
Rehabilitating the West Block in considered the most complex restoration project...
 
Defending his government’s use of targets to drive UK public-sector reform...
 
Several factors are driving an increased interest in horizontal assurance in...
 
Gladwell made Anders Ericsson famous—or, at least, his research work. A...
 
“The secret to happiness is to put the burden of proof...
 
In 2001, the OECD published The Hidden Threat to E-Government. The...
 
At the end of August, when most Canadians were enjoying their...
 
The Conference Board of Canada recently published a report titled Leveraging...
 
The world is fraught with uncertainty and risk, making life difficult...
 
The Trudeau Government has been off and running for almost one...
 
Rules and accountability are helpful in developing and standardizing processes but...
 
Deliverology is fast becoming a buzzword in the Canadian government scene....
 
In this episode of CGE Radio, Patrice Dutil talks about the...
 
Canada’s top soldier said the Armed Forces continue to be locked...
 
Ontario’s provincial government needs to act fast in building a coordinated...
 
Canadian doctors were told that climate change impacts human health and...
 
Global market trends are accelerating to increase the pressure on commercial...
 
A recent report suggests several strategies how governments and the private...
 
In order to find out which strategies and priorities CFOs are...
 
In this episode, we discuss the top stories from our latest...
 
Dispersed organisations can be very powerful structures. There is ample evidence...
 
Prime Minister Justin Trudeau today announced the deployment of Canadian troops,...
 
The union representing Canadian postal workers has rejected a proposal from...
 
United States President Barack Obama, speaking before Parliament last night, urged...
 
Prime Minister Justin Trudeau said making it easier for goods and...
 
There’s a fine line between confidence and naivety – a line...
 
Even as British stocks took a plunge and the pound sterling...
 
As an executive you’ve probably experienced frustration when you ask for...
 
The recent retirement of seven federal deputy ministers (DMs) reminds us...
 
All’s fair in love and war JOHN LILY (1578): EUPHUES: THE...
 
Dispersed organisations can be very powerful structures. There is ample evidence...
 
The fact that Shared Services Canada (SSC) has struggled mightily under...
 
The annual APEX Symposium, which is the largest gathering of federal...
 
Twenty years ago, the Performance and Planning Exchange (PPX) was created...
 
Are you absolutely clear what the government wants to achieve? Are...
 
When I find myself in times of trouble, Mother Mary comes...
 
People caught a glimpse of the work of partisan advisers in...
 
The Trudeau government is now six months into its mandate and...
 
Canada’s largest organization advocating for retirees from federal, police and military...
 
Leadership BS By Jeffrey Pfeffer Harper Business, 259 pages, $36.99 If...
 
One of the most important powers at the disposal of Canadian...
 
Following the various mandate letters from the Trudeau Administration, the Minister...
 
At first glance, the title may seem counterintuitive. By their very...
 
The melting Arctic ice caused by climate change is opening up...
 
Professors are obliged to set regular weekly office hours, something most...
 
Things just get curiouser and curiouser. Lewis Carroll (1865): ’s Adventures...
 
The Prime Minister is now well into the consolidation phase of...
 
It is no secret that evaluation reports in the federal public...
 
If the government intends to push economy-boosting measures, Canadian business leaders...
 
  The pressure is always on to make government services to...
 
The Trudeau Liberal platform of instituting “delivery” capabilities has garnered considerable...
 
A leader’s credibility begins with personal success. It ends with helping...
 
Every reputable learning institution offers leadership development training nowadays. So why...
 
Many programs at all levels of government provide funds to community-based...
 
Executive compensation is considered to be a central component of corporate...
 
If the purpose of the Government of Canada’s performance measurement system...
 
If you want to improve your management procedures, search Google. No,...
 
Q: Where is Comptrollership going? Comptrollership in the Government of Canada...
 
The only constant………..Change And the end of all our exploring will...
 
Faced with plummeting crude oil prices and the worldwide move to...
 
When the Liberals announce their first ever budget on March 22...
 
Prime Minister Trudeau is off on one of the most intense...
 
A number of studies of Canadian federal and provincial government policy...
 
That the new Liberal Government has embraced ‘open government’ is hardly...
 
Canadian Government Executive Media (CGE) is excited to announce that the...
 
OMX , known for disrupting supply chain management primarily in the defence...
 
Rogers Media announced yesterday cost-cutting moves that will see some 200...
 
By: John Wilkins A leader’s credibility begins with personal success. It...
 
A leader’s credibility begins with personal success. It ends with helping...
 
Written by  Roxanne Descôteaux When I first became a manager over...
 
The good news is that the Government of Canada recognizes the...
 
A new campaign was launched yesterday in hopes of enticing more...
 
Increasing numbers of public service executives are opting for second careers...
 
Public Servants received some praise from an unlikely source last week...
 
Today, citizens now expect to have the same personalized experience when...
 
The Top 5 debate knockouts in Canadian history. Related posts: The Appointment process Why E-Voting Matters...
 
Nearly 1/3 of Canadian public servant execs are feeling disengaged from...
 
New research on bullying out of Simon Fraser University turns conventional...
 
In light of the Canada Job Grant’s success, the Governments of...
 
Humans are a strange but compassionate species. We are an amalgam...
 
Increasingly, job descriptions list “political acuity” as a core competency in...
 
Much of the literature on leadership is generic. It assumes that...
 
According to Stephen Covey, “Our greatest power lies within our circle...
 
Last October, John Manzoni was appointed Chief Executive of the Civil...
 
The Association of Professional Executives of the Public Service of Canada...
 
Wise leaders gain strength from peace of mind, self-control, and the...
 
By October 2015, Stephen Harper will have been Prime Minister for...
 
When times get tough, we turn to leaders for courage. Yet...
 
The International Space Station (ISS) is the largest peacetime engineering project...
 
An element of democracy that people unaccustomed to freedom regard with...
 
Designing, developing and delivering tailor-made leadership programs for developing governments is...
 
Last month, Canadians observed the 200th anniversary of the birth of...
 
Humility is a core trait of leaders who, like Gandhi, see...
 
The public’s confidence in government has been falling in the last...
 
Last October, Janice Charette was appointed federal Clerk of the Privy...
 
Marketing is a profession that requires its practitioners to be fluid...
 
A recent online article suggests that foresight could be considered a...
 
History is temporal. What mattered yesterday may not matter today. Or...
 
Public servants know that most public administration issues are messy, complicated...
 
In our work, we are constantly reminded of how close the...
 
During my career in the public service, I’ve had the chance...
 
There is a growing role for storytelling in public administration –...
 
Place matters, and having a facility such as the Science North...
 
“With SMARTnership, we have to look into communication, being trustworthy, convincing...
 
The combination of poor systems and a new class of worker...
 
Sierra Leone Finance Minister Kaifala Marah said: “The acid test of...
 
Stewardship of public service renewal and reform is critical in times...
 
From “smart government” to a “smarter planet,” we hear every day...
 
People often seem surprised by how I find ways to get...
 
It turns out that I am a GTEC leadership program alumnus,...
 
Credibility. In a word, it is a defining characteristic all ombudsmen...
 
Excellence Canada will be hosting its annual Performance Excellence Summit and...
 
Mentoring is about learning from another’s experience and advice. It is...
 
Tom Peters said in an interview that today technology gives leaders...
 
Looking for new ideas to enhance your leadership skills? Draw lessons...
 
Vic Pakalnis, the president and CEO of MIRARCO Mining Innovation and...
 
On October 16 and 17, the City of Greater Sudbury and...
 
What are the traits that will define the next generation of...
 
Visions are our windows to tomorrow. They are about exercising imagination,...
 
It simply isn’t true that all leaders are born, not made....
 
On July 9, Steve Orsini became Ontario’s new Secretary of the...
 
Competencies are the behaviours that enable organizations to attain their strategic...
 
Public service today is a crowded intersection – no public sector...
 
In mid-2011, concerns about New Brunswick’s deficit and the province’s increasing...
 
Destination 2020, a groundbreaking report released in May, is the result...
 
The first day of the APEX Symposium has been a great...
 
Dominic Giroux is president and vice-chancellor of Laurentian University in Sudbury...
 
Each year, the Association of Professional Executives of the Public Service...
 
In 2011, the St. Lawrence Parks Commission, an agency that has...
 
Leaders in government are focused on transformative change – or at...
 
Leaders in government are focused on transformative change – or at...
 
You might not think of yourself as a brand like Nike...
 
In today’s world, there has to be more focus on who...
 
“Over time, leadership matters more than leaders,” Dr. David Ulrich reminded...
 
Guess what? You don’t always need to ask for a bargain…because...
 
Four years ago, Vancouver, Whistler, British Columbia and Canada hosted one...
 
In early 2009, the Canada Science and Technology Museums Corporation (CSTMC)...
 
We know that the old models of leadership that have relied...
 
I have a friend, David, who is a new executive with...
 
Leaders are individuals who personally make decisions, get things done, and...
 
The concept for the Canadian Council for Aboriginal Business (CCAB) came...
 
The OECD has a report on public sector leadership that looks...
 
The New Synthesis of Public Administration is a journey of discovery...
 
The Harper government is now entering the second half of its...
 
Renée Jolicoeur and Brigitte Fortin of Public Works and Government Services...
 
Resource development and the ability to translate our resource endowment into...
 
So the U.S. government may be (kind of) shut down, but...
 
Have you ever faced a tough work situation where you thought,...
 
American municipalities (state, county and city organizations) were recently given a...
 
Conflict is an unavoidable part of human interaction, so it is...
 
Decision-making is an integral part of our lives. We make thousands...
 
Last week, Hillary Clinton gave an address to leaders at the...
 
In the summer issue of the Harvard Business Review, authors Faaiza...
 
At a time when budgets are being slashed and resources are...
 
The federal Major Projects Deputy Ministers’ Committee oversees the implementation of...
 
Recognizing extraordinary public service, the prestigious Amethyst Awards celebrate the outstanding...
 
Successful leadership is a dynamic personal matter. It is “primal” because...
 
Increasingly, trust is being seen as a significant element of good...
 
When David Mitchell, the Forum’s president and CEO, first contemplated paying...
 
What would journalist Mike Duffy say about Senator Mike Duffy? Maybe...
 
APEX, the Association of Professional Executives of the Public Service of...
 
Former Speaker of the United States House of Representatives Tip O’Neill...
 
We seem preoccupied with leadership in the public sector, and one...
 
Canadian Government Executive magazine will present six awards for Leading Management...
 
The National Managers Community has posted the results of its 2012...
 
Sometimes the best motivation to become a better leader is a...
 
Employees cannot be productive and feel that they will not be...
 
The winners of the IPAC/Deloitte Public Sector Leadership Awards have been...
 
When it comes to the public sector, few would argue that...
 
Rarely now can government, on its own, successfully address issues on...
 
Are you an iron-willed pussycat? A creative imitator? A hesitant risktaker?...
 
It is clear that mobile, digital media is transforming the way...
 
This month, I’ll break from the tradition and look at a...
 
Stephen Covey has profoundly influenced management over the past two decades....
 
The Big Society agenda has significant implications for the delivery of...
 
How can government become more efficient? The Drummond Report offers up...
 
CGE Vol.13 No.5 May 2007 In recent years, much has been...
 
CGE Vol. 14 No.5 May 2008 The subject is leadership. Not...
 
CGE Vol.13 No.3 March 2007 Since Confederation 140 years ago, Prime...
 
CGE Vol. 14 No.5 May 2008 Le sujet du présent article...
 
As the Ontario public service continues its modernization and transformation, success...
 
CGE Vol.13 No.3 March 2007 In the January issue, Harvey Schachter...
 
CGE Vol. 14 No.5 May 2008 Shelly Jamieson was appointed Secretary...
 
CGE Vol.14 No.3 March 2008 Ken Blanchard has had an extraordinary...
 
CGE Vol.14 No.3 March 2008 This issue we begin the first...
 
CGE Vol.13 No.3 March 2007 The Six Dimensions of Leadership Andrew...
 
CGE Vol.14 No.3 March 2008 Leading At A Higher Level Ken...
 
CGE Vol.13 No.6 June 2007 Good leaders know that saying "thank...
 
CGE Vol.13 No.3 March 2007 Conundrum: a hard or perplexing question;...
 
La fonction publique de demain sera assurément différente de celle d’aujourd’hui,...
 
Pick an adjective to describe leadership in the public service today....
 
There is ample evidence that, for many executives and leaders, working...
 
How do city managers and elected officials lead municipal public services,...
 
Canada’s non-profit and voluntary sector is in a peculiar position. For...
 
La recherche démontre hors de tout doute que le fait de...
 
Managed effectively, conflict increases collaborative problem solving, heightens team connectivity, enhances...
 
Much of the current leadership and human resource literature focuses on...
 
APEX, l’association professionnelle des cadres supérieurs de la fonction publique fédérale,...
 
CGE Vol.13 No.9 November 2007 Leadership in multi-sector partnerships is growing...
 
CGE Vol.13 No.7 September 2007 La psychologie positive, soit l’étude des...
 
CGE Vol.13 No.7 September 2007 Positive psychology, studying people’s strengths and...
 
CGE Vol.13 No.7 September 2007 Peer network coaching: a pragmatic approach...
 
Quote of the week “We’ve produced a dangerous form of individuality...
 
Peter Wallace has a tough task. As the new Head of...
 
I think we’re going to be in an era of partnership...
 
Quote of the week “…all the negativity associated with federal employment...
 
Quote of the week “Gratitude for employees is more absent than...
 
Quote of the week “It’s a great time to be in...
 
Now this is an idea whose time has come: a list...
 
One of the most important developments in public administration and governance...
 
CGE Vol.13 No.7 September 2007 As politicians and public servants return...
 
Wayne Wouters has been Secretary to Cabinet, Clerk of the Privy...
 
Stephen M.R. Covey a vendu 600 000 exemplaires de The Speed...
 
CGE Vol.13 No.9 November 2007 "Crabbed age and youth cannot live...
 
La victoire historique du président élu Barack Obama a suscité une...
 
Reading Walter Isaacson’s interminable but also always fascinating biography of Steve...
 
Lincoln. Churchill. Franklin Delano Roosevelt. John Fitzgerald Kennedy. Gandhi. Martin Luther...
 
Trust can be slippery, hard to get a handle on. We...
 
Do you know what you’re about? Could you describe your leadership...
 
If you’re of a certain age, you may remember the slogan...
 
How many adversities do you encounter in a day? Does 23...
 
Good ideas in government often seem destined to be shot down....
 
Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization Dave...
 
The issue of leadership continues to swirl around us. The policy...
 
One person can really make a difference, even within a large...
 
Ontario’s Justice on Target strategy has been recognized with the top...
 
From a small community of like-minded managers and with the support...
 
As part of our ongoing series of conversations on the relationship...
 
CGE Vol.13 No.10 December 2007 If you were in or around...
 
Since its founding in 1947, IPAC has espoused what is best...
 
L’acquisition et le transfert de connaissances sont des processus fluides et...
 
Acquiring and transferring knowledge is a fluid, dynamic process. Teaching and...
 
Le « discours narratif » est la dernière tendance en politique...
 
Narrative has become a buzzword in politics and public management –...
 
Robert Louis Stevenson once observed that “politics is the only occupation...
 
In recent weeks our headlines and the world’s attention have been...
 
Ces dernières semaines, les manchettes et l’attention du monde entier étaient...
 
The Ontario Public Service is participating in a partnership project with...
 
As federal government managers deal with the results of the recently...
 
The Arctic is a world apart. The distances are epic, and...
Over the last several months, as a participant in the OCG’s...