Better accountability through combining RBM with project management tools - Canadian Government Executive
ManagementPerformance MeasurementProgram Evaluation
May 23, 2018

Better accountability through combining RBM with project management tools

The most widely used management tool in public service is results-based management or RBM. It focuses on achieving strategic policy goals, emphasizing that project outputs lead in a logical way to the desired outcomes.

As the resettlement of Syrian Refugees exemplifies, government programs, currently running on RBM, can be made more accountable if they were managed using PM principles, as well.

The Organization for Economic Cooperation and Development (OECD) has outlined five accountability criteria for evaluating projects: relevance, effectiveness, efficiency, sustainability, and impact. Setting the latter two aside, for now, the paper focuses on the tools to adequately meet the relevance, effectiveness and efficiency criteria in projects. All temporary endeavours with a clear beginning and an end, which result in a unique product, service or an output, qualify as projects.

RBM works well for relevance

The most widely used management tool in public service is results-based management or RBM. It focuses on achieving strategic policy goals, emphasizing that project outputs lead in a logical way to the desired outcomes. RBM relies on feedback loops via indicators, measuring the progress on immediate, intermediate and ultimate outcomes. For example, the resettlement of thousands of refugees (the project output) is logically connected to the strategic goal (ultimate outcome) to alleviate suffering in the Middle East. The project is generally consistent with foreign policy goals, e.g. it satisfies the relevant criteria in evaluations.

Moreover, managers also need to ensure projects are implemented effectively and efficiently, ensuring accountability to taxpayers. This entails achieving project outputs successfully (or effectively within the project scope) and economically (or efficiently with scarce tax dollars). While the RBM is focused on achieving higher level results or outcomes, it provides no tools to manage project outputs in a cost-effective and timely manner. More likely, RBM was not designed to achieve output effectiveness or financial efficiency – two of the main OECD evaluation criteria.

Effectiveness and efficiency through project management techniques

Often, evaluation reports indicate problems with controlling project effectiveness and financial efficiency. It may suggest a lack of project thinking, and yet project management (PM) principles could assist government officials to use the scarce resources efficiently and to ensure the achievement of project outputs. In addition, PM logic provides guidance for stakeholder management, a crucial aspect of a project’s success. Unfortunately, the public sector seems to overlook these obvious benefits associated with PM tools, giving greater emphasis to RBM practices.

PM tools lay out a coherent system for managing projects by creating a 2D matrix of project five phases (or life cycles) and project knowledge areas, such as scope, cost, human resources, duration, risk, communications, quality, and procurement.

For example, in the project initiation phase, the PM tools instruct managers to work on two knowledge areas only: to specify a project goal and to identify stakeholders based on an assessment of needs. In the proceeding planning phase, managers have to engage with many additional project knowledge areas. The most important task is scope management. The planners need to determine the work needed to achieve the scope, and only this scope, by breaking it down into manageable work packages or activities. To these activities, the planners will assign cost, allocate necessary human resources, stipulate duration, identify risk levels and determine quality requirements. Only then can the manager know the total cost, the duration, and risks of the project. Similarly, PM tools offer specific guidance for three consequent phases: execution, monitoring and controlling, and for the closing phases.

Lessons to be learned

Comparing project closure or evaluation reports to the Project Management Body of Knowledge (PMBoK) norms reveals several shortcomings. The biggest deviations between project management norms and management practice in Canadian government departments result from omitting, or shortening, the initiation phase and from blending the planning phase with the execution phase. This leads to confusion in many knowledge areas and severely impacts both project scope and cost management.

A good illustration was the Government of Canada’s aim to resettle 25,000 Syrian refugees between November 2015 and February 2016. It was a political commitment and major election issue in 2015. All parties presented their competing visions how they would respond to the crisis. The most ambitious plan in terms of volumes and timelines was presented by the Liberal party, committing to bring in up to 25,000 refugees from Syria under less than two months (from November to end of December 2015). What was less specific was the expected cost, the government’s capacity to deliver on the commitment or the impact on refugees. The planning and execution of this project were not entirely thought through, with no clear criteria provided for estimating the project’s success rate.

It was no surprise that the final reports of the Operation Syrian Refugees (OSR) reveal that the project suffered from a lack of interdepartmental coordination during the initiation and planning phases. While the whole of government approach to the resettling of refugees would require extraordinary planning efforts, involving dozens of agencies and departments, in reality, there were significant consultation gaps between the government departments. Lack of proper planning resulted in unclear responsibilities and competing priorities between different government departments.

The planning model used by the lead department IRCC did not sufficiently address the significant efforts required on behalf of other agencies, for example, the requirements to set up operations abroad to select the suitable refugees. The necessary activities to abroad were not properly planned out, which means that associated costs, task durations, necessary human resources, risk ratings or communications requirements to other stakeholders were not planned out. The bottom line is – managers cannot manage unplanned tasks effectively or efficiently. In the field, it means extremely high stress and burn-out threat for our officers.

The recently published IRCC Rapid Impact Evaluation Report of the Syrian Refugee Initiative further confirms that there was insufficient planning: forward-looking resettlement preparations and early integration phases were lacking in the first few weeks of refugee arrival in Canada. It is noted that ‘the expedited nature of the initiative made it challenging for the settlement sector to effectively plan for the delivery of in-Canada services’, and that ‘the quick pace was difficult on refugees’. In short – the project suffered under the lack of proper planning, which made the execution phase difficult.

The second gap between project management norms and actual practice relates to efficiency, i.e. how the total cost of projects is estimated in the Canadian public service. The OSR reports revealed that cost planning is conducted through “guess-estimations” by a budget office as opposed to rigorous activity-based costing by the project team. Budgets were often division-based instead of activity-based. Financial efficiency was thus impacted by estimates not sourced from individual project activities.

Faulty project initiation and planning makes it near impossible to assess whether the project was indeed a success. Accordingly, the IRCC Rapid Impact Evaluation report on OSR concluded that one major area, which should have taken into account to help ensure successful resettlement and settlement results was “the need for end-to-end planning”.  Unrealistic timelines and overwhelming scope specification led to significant frustration, including among refugees. Nevertheless, the report declares that “the whole of government initiative was a great success in many regards” without specifying in which regards exactly.

Conclusion

As illustrated above, the public sector needs to establish project management logic – initiating, planning, executing, monitoring and controlling, and closing. It will help mitigate many problems, especially those linked to effectiveness and efficiency. Perhaps the Treasury Board of Canada 2016 “Policy on Results” has not paid sufficient attention to basic project management principles?

The PM Body of Knowledge offers a systemic approach to managing endeavours that are temporary, unique and have a clear beginning and an end. These include measurable guidelines for creating progress reports and closing all tasks. Employed in government departments, PM tools can thus offer increased efficiency and effectiveness in delivering outputs.

The public sector would benefit from extensive training in PM techniques. More importantly, public servants need to be overtly encouraged to use them in parallel with the RMB. Neither alone is a sufficient condition for success. Taken together, their strengths reinforce the probability of achieving relevant results effectively and efficiently.

 

 

About this author

Marje Aksli

Marje Aksli is a CES member, and an independent evaluation analyst specializing in international development and public-sector program monitoring and evaluation.

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A while back there have been numerous media reports about the Canada Revenue Agency (CRA) looking into companies and wealthy Canadians stashing their dough in offshore tax havens. The act of sheltering taxable income in countries such as Barbados and the Cayman Islands costs Canada billions each year. According to the organization, Canadians for Tax...
 
Q: Where is Comptrollership going? Comptrollership in the Government of Canada is evolving to reflect a changing environment, one that entails the need for increased transparency and enhanced accountability. Going forward, the vision for comptrollership will need to include: strengthening the culture of measurement and innovation in program and policy design and delivery; providing evidence...
 
Performance auditing can lead to more efficient, effective, and economical program delivery and stronger internal controls within local governments. Surprisingly, many audit functions within local governments in Canada are still conducting few or no performance audits. To understand why they are lagging behind their U.S. counterparts, researchers surveyed auditors within all the major cities in...
 
Rushing to keep up with deadlines but never getting ahead is commonplace in today’s public service. In traditional thinking, we never seem to have enough capacity–people, time, budget–to keep up. There are ways to free up capacity to beat this crunch. And some of the clues are right in front of us and within our...
 
The idea of converged infrastructure and converged systems in the datacentre has sparked the interest of many IT decision makers over the last few years as IT budgets continue the shrink forcing many administrators to search for ways to cut cost. Essentially, converged infrastructure operate by grouping IT components into a single, optimized computing package....
 
Hackers are zeroing in on users of SSL/TLS encryption and no less than 900 million users of the protocol fell victim to attacks in 2015, according to the latest Threat Report from Dell. Chief security officers can protect their networks by following six security steps, according to the report. Related posts: Canadian healthcare, financial industries top victims of ransomware: Report Key questions executives should ask to ensure assets are protected...
 
That the new Liberal Government has embraced ‘open government’ is hardly surprising. President Obama promised much the same in 2008 (passing an inaugural Openness Directive early in 2009), as did Stephen Harper in 2006 with his post-Gomery Federal Accountability Act (an uncomfortable lesson for Liberals, as Ontarians know well, is that scandal is fertile breeding...
 
Meet Bob Heart.  He is an outstanding employee who works hard to get the job done.  He stays late and comes in early.  He even foregoes holidays and has turned down promotional opportunities because he loves what he does.  The work he does is complicated, and not just anybody can jump in and assume his...
 
A new study released yesterday, Securing the C-Suite, Cybersecurity Perspectives from the Boardroom and C-Suite, reveals that many executives at the C-level are confused about who the true cybersecurity adversary is and how to successfully win the cybersecurity battle. IBM Security and IBM’s Institute for Business Value (IBV) interviewed more than 700 C-level executives from...
 
The bloodletting at once-mighty Canadian mobile tech giant, BlackBerry continues as the company announced it is laying off no less than 200 workers in Canada and the United States. The creator of the company’s popular Internet-based, instant messaging solution, the BlackBerry Messenger, has also left the company.   Thursday last week, the company filed a...
 
There is no shortage of examples of businesses that effectively used technology or have successfully disrupted industries with the use of an emerging technology. Think about Uber, Amazon, Google, and Apple. For government agencies, it’s often a different story. A recent post from the Harvard Business Review , however, provides some helpful hints on the governments can become...
 
The Communications Security Establishment of Canada came under fire yesterday when it was revealed it broke privacy laws by sharing information about Canadians with the electronic spy agency’s foreign counterparts and other parties. In a report released yesterday,  CSE Commissioner  Jean-Pierre Plouffe  said he found several deficiencies in how the Ottawa-based agency collected and handled metadata pertaining to Canadians. Plouffe, who has...
 
Rogers Media announced yesterday cost-cutting moves that will see some 200 employees of the company lose their jobs beginning next week. “We have identified cost efficiencies in production, operations and procurement, and have made the difficult decision to reduce head count, primarily affecting conventional TV, radio, publishing and back-office operations,” a statement issued by the...
 
Microsoft, on Tuesday, ended support for older versions of Internet Explorer and beginning January 12 only the most current version of the web browser will receive technical and security updates. So what should you do if your organization is still using IE 10, 9, or 8? Security updates are meant to patch vulnerabilities that attackers...
 
Written by Tim Wacker Almost a quarter century ago, when most municipalities were rummaging through file cabinets and sifting through folders for specific documents, and the internet was still in the future (to say nothing of “cloud computing”), the District of Mission in British Columbia became an early adopter of an electronic document management system...
 
Last week the Wall Street Journal, citing anonymous sources, reported that Google “plans to fold its Chrome operating system for personal computers into its Android mobile operating system.” Journalists, bloggers, and security professionals quickly jumped on the bandwagon to condemn Google for a bad decision. Some valid points were made, but overall the media frenzy...
 
Written By Jason McNaught The Public Service Alliance of Canada was one of the most vociferous opponents of the Harper government during Election 42. Now that it’s all over, and PSAC finds itself governed by a Prime Minister that’s promised “Real Change,” you could be forgiven for thinking that the war is over. While the...
 
A leader’s credibility begins with personal success. It ends with helping others achieve personal success. – John Maxwell In 1966, U.S. Senator Robert Kennedy made an influential visit to South Africa. He offered words of hope to opponents of apartheid in his famous “Ripple of Hope” speech at the University of Cape Town: “Each time...
 
Written by Donald Farmer Too often, we base Business Intelligence today on a simple premise: that people are logical decision-makers. In this light, common BI practices promise that the right data, in the right format, at the right time, will help you toward better outcomes. However, as human beings, we just don’t work that way....
 
Written by  Gail Vallance Barrington Anyone who has commissioned a program evaluation knows what it is like to have a sleepless night. The reason is simple: you are concerned about having lost track of the original question. The hyper-caffeinated effect is made worse by the slow and measured process of the evaluation. Staring at a...
 
In late July, Amazon startled investors with the tiniest of profit. The next day, its market capitalization surpassed that of Walmart. Despite strong growth year after year, Wall Street had grumpily grown accustomed to bottom-line losses, most recently anticipating a second quarterly shortfall of 14 cents per share. Instead, Amazon revealed gains of 19 per...
 
Skills International, a global talent and career management firm, has launched a survey to examine a rising issue in Canada’s economy....
 
When it comes to training, statistics show small businesses are more likely to make the biggest investments....
 
Today, TD Canada Trust released the results of a survey studying Canadian financial planning and management. The results indicate that over 50 per cent of Canadians have found their plans broadsided or rearranged. While some say it’s all part of the journey, the destination doesn’t seem so clear either – only 41 per cent have...
 
Management has its upsides, but no one said it would be easy. Improving your game, however, isn’t rocket science. Here are five simple things you can do to improve job performance. Related posts: What would make public servants more motivated? Middle Management Finland is building a robot that will help you get a job...
 
Independence has long been regarded as a cornerstone of the auditing profession. This is underscored today by the title of the auditor’s certificate. It is no longer simply called the auditor’s report; rather, we have included that very word “independent” in the title… Related posts: Misperceptions about internal auditors Managing audit fatigue Bill Matthews on the Cultural Influence of Internal Audit...
 
Congratulations. You’ve achieved professional recognition for your performance and the public service keeps heaping more responsibility on your shoulders. It means more work and more stress but it also means… Related posts: The importance of thinking outside the box Building a Legacy The elephant in the public service...
 
In 2011, PwC began a conversation with global defence leaders on the concept of “agile defense” – reconciling tensions created by ever-evolving threats, increasing reliance on technology, and tighter defence budgets for most nations and alliances....
 
Canada is a diverse nation, in language, culture, geography, and, ultimately, the needs of its citizens. Such diversity can pose a challenge to a government that seeks to develop, implement, and evaluate national-level programming to local communities. Related posts: It's good for what ails your organization Internal Audit – An Enabler of Intelligent Risk-taking at NRCan September 2017 issue: Fostering Resilience...
 
Public sector organizations are under increasing pressure to identify all risks they face: social, ethical and environmental as well as reliability of reporting (financial or otherwise), compliance, and operations (including performance and value for money). Related posts: Are you getting the most from your internal audit function? Realist evaluation: Assessing national programs in unique communities The Future of Internal Audit...
 
The government of Canada has implemented several measures over the past few years to strengthen accountability and increase transparency in the public sector. These measures have included the creation of new oversight bodies… Related posts: A Strategy to Drive Internal Audit Analytics The Future of Internal Audit Leveraging Internal Audit Information...
 
The economy is sluggish…oil prices are down…stock markets are up but continually volatile. Are we undergoing a New Year’s hangover in 2015? Related posts: Learning, innovation and change: What works Are big data users leaving behind Hadoop? Innovation, accountability and deliverology...
 
Whether at the territorial, provincial or federal government level, internal audit plays a critical role in aiding executives in the performance of their duties. Related posts: The Emperor has no clothes: A lesson in courage Threats to effective service Leveraging Internal Audit Information...
 
On a cold, grey Sunday afternoon last November, about 2,500 residents and representatives of local sport organizations lined up outside the Atos Markham Pan Am/Parapan Am Centre in Unionville, Ontario, for the official opening of a new community recreation facility…...
 
An organization’s reputation can take years to build but it can be destroyed by just one control breakdown, scandal or other unanticipated incident…Governments everywhere struggle to proactively manage their reputations. Yet inherent challenges exist: Related posts: Capitalizing on the volunteer spirit Policy capacity: A leadership priority Are you getting the most from your internal audit function?...
 
Change definitely happens, and it is happening faster and faster as technology comes to market in shorter amounts of time and as taxpayers and other stakeholders increase their expectations accordingly. Related posts: A collision of one too many good ideas? A collective appetite for renewal Lessons from the Field: How Changemakers Get Things Done in Government...
 
On October 30, Ontario began second reading of the Public Sector and MPP Accountability and Transparency Act. Despite its esoteric sounding title, the legislation is designed to play a major role… Related posts: Modernizing student aid Ontario, Huawei Canada partner in $300M 5G project CGE appoints a former deputy minister as new editor-in-chief...
 
The success of organizations, and the Canadian economy, is directly tied to the physical and psychological health and well-being of employees. Workplace studies by professor Linda Duxbury over a 20 year period have shown negative trends… Related posts: Performance Excellence Summit Hill+Knowlton Strategies recognized for quality New alliance aims to improve mental health at work...
 
In the well-known children’s story, an Emperor falls victim to the charms and manipulations of some troublemakers who convince him that his magnificent (and expensive) garments are visible only to those with great wisdom. Related posts: Ten tough challenges for 2015 Internal Audit – An Enabler of Intelligent Risk-taking at NRCan Leveraging Internal Audit Information...
 
The Nova Scotia Office of the Ombudsman is a small operation of 17 full-time staff. While the province has a population of fewer than a million people, the office provides a full range of government oversight services… Related posts: A credible voice for veterans...
 
I think the ombudsman needs to be independent, because without independence you can’t be flexible, accessible and credible. The independence allows you to set your own priorities, triage the cases and decide on the investigative process. Related posts: Ontario Act will test public sector trust...
 
Today’s business environment changes rapidly to adjust to evolving conditions and government priorities. In these times of economic constraint, internal auditors can do so much more than simply test for compliance with policy and regulations; Related posts: It's good for what ails your organization Unlocking the power of internal audit Leveraging Internal Audit Information...
 
There’s a cloud looming over public sector employers in Canada. Baby boomers are set to leave the workforce en masse in coming years …...
 
The best internal auditors actually are really good managers first. I can take very good program managers and make very effective auditors out of them by adding the internal audit skills and competencies. Related posts: Are you getting the most from your internal audit function? A renewed commitment to internal audit modernization Canadian Governments Lagging in Online Service Delivery...
 
In the middle of an empty field on the edge of the Niagara Escarpment, construction workers are hard at work erecting Canada’s first world-class indoor velodrome in one of the country’s fastest growing communities. This fall, Milton will become the new home of Canada’s cycling community, and the velodrome will be the first tenant in...
 
The recent controversy about the actions of some staff members in the office of the Ontario premier has once again sparked discussion about the appropriate behaviour of political assistants in our Westminster system of government. Related posts: The right balance: The case for strong plural, public and private sectors Freedom in western grain movement: Why the Revenue Cap needs to go On the Road: Open Government Part 4...
 
Most professionals don’t need more than a sentence at a cocktail party to answer the common small talk question, “So, what is it that you do?” Related posts: Realist evaluation: Assessing national programs in unique communities A Strategy to Drive Internal Audit Analytics September 2017 issue: Fostering Resilience...
 
Recent research by the Institute of Internal Auditors Canada aims to dispel some of the myths about internal audit and provide government executives, audit committees and chief audit executives with strategies to unlock the power of internal audit and to realize sustained value for public organizations and taxpayers. Related posts: It's good for what ails your organization Reputation management: Internal audit on the front lines Leveraging Internal Audit Information...
 
Today’s tasty hamburger bun is a marvel of industrial cuisine and mass distribution. But the vital part remains the content – the burger. So it is with the new marvels of technology: excellent buns but the real beef always was and still is the content. Related posts: Digital government: Start with the data BYOD: Trending or hitting a wall? MindLab’s Culture Shift...
 
In this last week before Christmas and the holidays, this is a good time for managers to think about how they can give a little something to their employees – and themselves – to celebrate the season....
 
As part of the Public Policy Forum’s university lecture series, Mel Cappe, the former Cabinet Secretary to Jean Chretien (1999 to 2002) challenged a large audience at the University of Ottawa in late October to contemplate the implications of the current supply and demand for public policy in the federal government. Related posts: A data-based approach to health care Data, public safety, and the economy...
 
Respecting, processing and cross-pollinating thoughts from diverse cultures will advance team performance and productivity to levels never seen before. Related posts: Courage at the core: Employee groups work for inclusive public service...
 
When is it that a politician becomes part of the governing elite and can no longer credibly position himself as an outsider? And what is the danger of politicians constantly identifying themselves as being on the outside looking in, fighting the forces of systemic, government elitism?...
 
It is something that few senior managers spend much time thinking about – until it happens: The dreaded “leak.”...
 
It’s been a busy couple of weeks on the information, privacy and government data front. Early this week, Ontario Premier Kathleen Wynne announced her intention to release “great swaths” of data on Ontario’s open data website. Related posts: Failure to app-reciate the data Bring data, not ideology Information overload...
 
In 1996, a new budget watchdog, the Parliamentary Budget Officer, was created under the Federal Accountability Act to improve the transparency and credibility of the Canadian government’s fiscal forecasting and budget planning....
 
The publication of Donald Savoie’s latest book, Whatever Happened to the Music Teacher? How Government Decides and Why, advances his past work on how reforms to run government as a business have been a dismal failure. Related posts: Ten tough challenges for 2015 Dominic Giroux: From public service to academic leadership Of the essence: Coordinated training for government evaluators...
 
The Ontario government is moving forward with the creation of a new position called the Financial Accountability Officer to provide “independent analysis to the Assembly about the state of the Province’s finances, including the budget.”...
 
He blew up the factory! Jack Welch, as CEO of General Electric for two decades, grew the company to be the biggest in the world (before Microsoft and Google) and was voted “CEO of the Century” by his peers in the year 2,000....
 
There is no doubt that the challenges faced by governments are putting pressure on senior executives. A recent survey of members of the executive cadre in the federal government suggests that the challenge of change is having an impact on health and wellbeing. Related posts: Leadership for a changing world Talent management shortfalls The Right Stuff: Competency frameworks...
 
When printing press technology was diffused through Europe, adult literature preceded academic journals by a full century. Observers could easily dismiss the invention, point to the trivial, and begin the centuries-long tradition of lamenting the decline of letter-writing....
 
The Office of the Public Sector Integrity Commissioner of Canada (PSIC) was created in 2007 so federal public servants and members of the public would be able to disclose potential wrongdoing in the federal public sector....
 
After the Auditor General’s (AG) report was released on April 30, the national media were quick to draw attention to the more than $3 billion in anti-terrorism spending that was unaccounted for and the large number of overpayments to employment insurance recipients....
 
Entering 2013, Canadian employers and unions, public and private sector alike, must deal with increasingly complex issues in health and safety (H&S). Workplace accidents, injuries and fatalities have a devastating impact on workers who are injured, as well as on co-workers, friends and families, and can significantly affect workplace productivity....
 
In the U.K. system, Permanent Secretaries are what we call Deputy Ministers. As part of that government’s Civil Service Reform Plan, Permanent Secretaries will have their objectives published online....
 
As both a management consultant and a Boston Marathoner who was there to witness the incident firsthand, I would like to offer a few observations about what management lessons might be gleaned from the Boston experience....
 
I believe that the greatest challenge and opportunity for management is to refocus attention to the people side of the equation to touch the hearts of our employees....
 
The Asian Development Bank estimates that the global demand for infrastructure funding is $3 trillion annually, with 11% sourced via public-private partnerships....
 
n Saskatchewan, a drug shortage team in the Ministry of Health has received the inaugural Deputy Minister’s Award of Excellence for its innovative approach to managing a 2012 injectable drug shortage....
 
Three decades ago, the federal public service was proportionately larger, generally younger, and – relative to economic growth – enjoyed bigger budgets. The country has changed, and so has its public service....
 
We are living in a period of rapid change and limited resources that has compelled governments around the world to pursue ambitious strategies to enhance the efficiency and effectiveness of their operations as part of wider efforts to contain costs and restore public finances....
 
US public sector employees don’t trust their management to do the right thing....
 
The news of Mark Carney’s nomination as the new Governor of the Bank of England was greeted in Canada with a sense of astonishment and pride....
 
Following Singapore’s independence in 1965, the controversial leadership of Lee Kuan Yew transformed this former British trading post into a thriving island city-state at the crossroads of Southeast Asia....
 
Over the past few years, the preparation and delivery of the federal budget has become an early spring tradition that is eagerly awaited by the media and major stakeholder groups in the country....
 
In healthcare, cost-cutting can result in cutting what is valued most by patients since they are often overlooked or not asked what they value in terms of their care....
 
For over 20 years Colin Bennett has been exploring issues of privacy....
 
Even before controversy shook the organization to its foundation, Ornge was always an anomaly in the Ontario world of ABCs (agencies, boards and commissions)....
 
It will be the largest international multi-sport event ever held on Canadian soil – the 2015 Pan/Parapan American Games....
 
We’ve all seen the headlines – BC Ferries, Ornge, la Caisse de Depot, Newfoundland radiologists and the Canadian Nuclear Safety Commission. Competence, ethics and policy alignment have been persistent and often painful issues in the growing universe of public interest entities....
 
It can happen, and it’s noteworthy when it does. Government, business and academia can work in concert to meet important economic and social needs, which is what is happening through a new $210-million research and development network in Ontario....
 
There seems little argument in the wake of the financial crisis shaking the foundations of the global economy that good government is a necessity for every country in the world....
 
Kevin Page’s mandate as the first Parliamentary Budget Officer comes to an end in six months. During his tenure there has been much debate about the role of this new independent watchdog....
 
Governments are challenged to meaningfully mitigate the effects of the financial and economic crisis. What policies and practices are needed to weather the storm?...
 
Canada is facing a huge financial challenge brought on by massive stimulus spending that will be paid for by deficit financing....
 
For the past one hundred years, democratic states have been moving steadily toward a merit-based society where advancement in the workforce and in society generally reflects qualifications and credentials....
 
It’s so much easier and less painful to learn from the costly mistakes of others. Some small, seemingly insignificant purchases can cause large problems....
 
Mandated by Congress in late 2010, the U.S. federal government is undertaking a grand, new effort to create and act upon its first set of cross-agency goals....
 
CGE Vol.13 No.4 April 2007 "The potential to lead is in all of us. If I could learn it at 22 in boot camp, anyone can,"...
 
CGE Vol.13 No.2 February 2007 The Connecting the Dots series is available at www.netgov.ca u...
 
CGE Vol.13 No.2 February 2007 For too many managers, "crisis" is often perceived or treated as a sign of failure or mismanagement, to be co...
 
CGE Vol.14 No.3 March 2008 Organizations communicate "what the real game is around here" very clearly in certain moments...
 
CGE Vol.14 No.2 February 2008 Community Safety and Correctional Services is the largest direct service ministry in Ontario, with 17,000 employees, inc...
 
CGE Vol.13 No.1 January 2007 Leadership How would you describe your ideal public service leader? I’...
 
CGE Vol.14 No.3 March 2008 If you spend much time at the place where policy and programs are wrapped in pixels, you’ll be familiar with what’s...
 
CGE Vol.13 No.5 May 2007 How often has a new employee arrived in an office only to discover the manager who hired her is out of town or in meetings, n...
 
CGE Vol.13 No.7 September 2007 "If the Public Service, as a core national institution, does not renew itself for futu...
 
When pondering leadership, we immediately think of exercising our influence downward in the organization....
 
CGE Vol.13 No.1 January 2007 "How can I be held accountable for outcomes that I can’t control?" is one of the more...
 
CGE Vol.13 No.2 February 2007 Canada’s Performance 2006 is the sixth annual report to Parliament on "the federal governm...
 
CGE Vol.14 No.1 January 2008 The furor over the $300,000 that Karlheniz Schreiber allegedly gave to former Prime Minister Brian Mu...
 
CGE Vol.14 No.2 February 2008 Let’s say you’re a senior manager, somewhere in the public sector, with a mandate that inclu...
 
CGE Vol.13 No.1 January 2007 Perhaps it’s a legacy of the infamous “fudget budget” of 1996, but British Columbia...
 
Managing public sector organizations requires living with high levels of complexity and managing ever-increasing demands and changing priorities....
 
The significant challenges created by the global recession have had a profound impact on our lives. All economies have been forced to inject major public spending to restore stability to their economies....
 
Saskatchewan, like other provinces, spends almost half its budget on healthcare. Historically, growth in spending has been around eight percent each year....
 
Building project management and business transformation capacity is critical to advancing public sector reform....
 
You’ve heard it many times: public service leaders are accountable for leading and managing people to achieve results aligned with strategic directions....
 
Citizens want to talk to politicians and policymakers to explain what they want and need, and to know that their government is listening and responding....
 
Dans le monde d’aujourd’hui, les entreprises, les organismes et leurs clients dépendent fortement d’une gestion de projets efficace. La fonction publique de l’Ontario ne fait pas exception à la règle...
 
if possible I would love to ask you a few other questions in regards to your experiences as a Project Manager.””...
 
En parcourant tous les diagrammes techniques qui couvrent des cartes murales au bureau de bande, je remarque un dessin à la main montrant un accotement de route, un orignal souriant s...
 
On pense souvent que la fonction publique devra recruter un grand nombre de jeunes professionnels, surtout des récents diplômés, pour remplacer les babyR09;boomers qui partiront b...
 
Jumeler les compétences opérationnelles avec le souci du service, les aptitudes interpersonnelles avec les capacités techniques...
 
La complexité des programmes publics ne date pas d’hier. Nul ne peut nier les efforts qui ont été consacrés à l’élaboration de la Charte des droits et libertés ou à la construction du Pont de...
 
Après avoir consacré trois années à la mobilisation des employés et à sa mesure annuelle, nous avons constaté une nette amélioration et appris que...
 
CGE Vol.13 No.9 November 2007 The new expenditure management system announced by the Harper government is not a surprise – it has...
 
As the Public Service Commission of Canada celebrates its 100th anniversary as an independent, arms length organization devoted to preserving the merit principle and protecting non-partisanship within the federal government, it is fitting to recognize the...
 
With the hotly contested Canadian and American elections behind us, the nation’s attention turns to finding appropriate public policy responses to the current financial crisis. Every decade or so, g...
 
CGE Vol.13 No.8 October 2007 A few weeks ago, the federal government quietly released an extraordinary study. With 800 pages, 77 recommendations, and...
 
Henry Mintzberg is Canada’s most celebrated management thinker. He and colleagues have recently developed a method to help organizations become a community of collaborative leader-managers...
 
Stephen M.R. Covey has sold 600,000 copies of The Speed of Trust: The One Thing That Changes Everything, a book that has been endorsed by a who’s who of CEOs and management authorities....
 
Comment les cadres et les élus des villes dirigentR09;ils les services municipaux, et comment interagissentR09;ils? Nous en avons discuté avec les directeurs g&e...
 
A decade ago Canadian Blood Services took over a troubled agency following a tainted blood tragedy....
 
Ne vous fiez à personne de plus de 30 ans, déclarait Jerry Rubin en 1967. Jerry, chef du Parti Jeunesse internationale, les Yippies, demandait aux baby-boomers, qui amorçaient alors leur entrée sur le marché du travail,...
 
CGE Vol.13 No.10 December 2007 Demographics and technology, two of our biggest challenges, contribute to a third – organizational...
 
Are you a good boss? Or a bad boss? Or a bit of both? Presumably, whichever category you place yourself, you want to improve....
 
Most government executives, most of the time, are focused on dealing with Canadians. But there are times when they have to reach out…...
 
Like most people, public service leaders intuitively understand the value of reputation – their own and their organization’s....
 
Lee McCormack, ancien cadre supérieur du gouvernement, est directeur de la recherche à la Fondation canadi...
 
The public service strives to achieve positive outcomes with appropriately targeted policies and services. With increasing demand for accountability, there is mounting emphasis on measurable results....
 
The Independent Blue Ribbon Panel on Grants and Contributions called for fundamental change to the management of grants and contributions....
 
As the global economy struggles to regain some forward momentum, Canadian governments are looking for ways to limit government spending in light of reduced revenues, increasing demands for services and soaring deficits....
 
Au Canada, le secteur bénévole et à but non lucratif vit une situation particulière. Normalement, un secteur qui réunit 161 000 organismes, se targue d’avoir un PIB de plus de 25 milliards de dollars et bén&ea...
 
This will be a defining budget for Stephen Harper. It will chart the financial course of the federal government for years to come....
 
It is difficult to determine when the debate about the need to strike a better balance between taxes and government expenditures was reignited....
 
Bill Greenlaw is the elected president of the Institute for Public Administration in Canada. His keynote speech to their annual convention stressed the importance of championing the...
 
For the next few years, the federal government’s overarching agenda will be to find ways of balancing its budget....
 
Have you ever asked yourself the question: ‘How would I evaluate the Quality Management System (QMS) in my organization’ The answer really depends on why you are doing the evaluation....
 
Much of the current conversation about the federal government’s economic agenda has concentrated on its decision to cut the GST while increasing government spending....
 
Last fall, Alberta’s Employment and Immigration department posted online the workplace injury and fatality data for more than 140,000 employers insured by the Workers’ Compensation Board – Alberta (WCB)....
 
In 2006 the world was feeling the aftershocks of a number of major accounting frauds. The fallout left investors and the general public unsure about the security of the financial system and led to significant changes in the financial control environment....
 
CGE Vol.13 No.4 April 2007 Robert Parkins, editorial director, met recently with Shirley Howe, Public Service Commissione...
 
In the past two decades, the nature of the state has changed from more interventionist to more facilitative....
 
In recent months, the attention of Canadians has been focused on the March 29 federal budget and its implications for various stakeholder groups....
 
Some title Some author
Some excerpt
Wildlife Biologist, professional hockey player and public servant, born and raised in a small First Nations Community in the Northwest Territories, Joe Dragon has returned home as the NWTs Deputy Minister of Environment and Natural Resources. He joins CGE Editor-in-Chief George Ross to share his leadership perspectives. Dr. Joe Dragon was appointed in December 2016 as Deputy Minister...