Citizens are embracing technology as it rapidly changes. The experience that they are receiving from this adoption has created an expectation that they are looking for their government to meet.
This demand from citizens is pushing governments to create personalized experiences for services similar to what citizens are getting through traditional means like shopping online. They expect and want the same convenient experience they enjoy in this digital age from their governments. But governments are struggling to meet this expectation.
To provide such a service, digitalizing existing processes, especially in this age when leaders are required to produce more value with limited budgets and protect against the threat of cyber, is not enough. The time is now to radically rethink operations, processes, and culture that make up the business of government.
To do so, a digital reinvention is needed. This creates the capability to address the moving target of rising citizen expectations and address the following:
Improve citizen interactions and engagement for greater trust in government
Improve the decision making of civil servants for maximum impact and leaner operations
Attract and retain the workforce of the future
To learn more about this digital reinvention, IBM has created a new white paper on how to get started.
Download the white paper here.