Trudeau’s ‘deliverology’ guy
He is often referred to as the federal government’s first “chief delivery man.” In January this year, Matthew Mendelsohn, a...
Results-Based Management (RBM): Taking Stock
Twenty years ago, the Performance and Planning Exchange (PPX) was created by a small group of senior federal public servants...
What you need to know about Deliverology and Implementation
Are you absolutely clear what the government wants to achieve? Are you absolutely clear what government’s role is? Are you...
The Interview – Nancy MacLellan on Government Service Delivery
The pressure is always on to make government services to the public and to the business community faster, more...
Deliverology: Lessons and Prospects
The Trudeau Liberal platform of instituting “delivery” capabilities has garnered considerable interest in the national media. Suddenly the spotlight focused...
Service delivery: the next generation?
Quote of the week “‘Deliverology’ challenged government to be both clear on what it was going to achieve and clear...