New Professionals in the Canadian Public Service: Engaged but Hindered
Lately, all levels of the Canadian public service have devoted much attention to developing effective and forward-thinking public service renewal...
Changing management
The word ‘dysfunctional’ is often used to describe individuals, families, relationships, organizations, and even governments. While ‘functional’ means it is...
A high-pressure public sector is bad for mental health. Can government help?
When James Cattell, a delivery manager at the UK’s Department for Environment, Food and Rural Affairs (Defra), told colleagues about...
Instituting Change
Kotter International found that 90 per cent of managers and employees surveyed believe that responsiveness has grown in importance during...
The Repeated History of Federal Management Reforms: Achieving Better Public Service Capacity and Governance Outcomes
The federal government, as the largest and most complex public service organization in Canada, has traditionally been quite active in...
EP 53: The practice and challenges of Enterprise Performance Management
In this episode of CGE Radio, J. Richard Jones talks with Suzanne Nickerson, National Lead for Defence Sector at KPMG...
Sustaining Progress
In the 5th century BC, Nehemiah rebuilt the walls of Jerusalem. The governor’s transitional problem was how to maintain what...
The Phoenix pay system debacle
In the spring of 2018, the Auditor General of Canada, Michael Ferguson, released a hard-hitting report on the Phoenix pay...
Bookshelf: When
A few years back, consultants with ghSMART told us the biggest question we face is “who”: Picking staff is our...
Northern Leadership Perspectives: An interview with Dr. Joe Dragon
Wildlife Biologist, professional hockey player and public servant, born and raised in a small First Nations Community in the Northwest...