Whatever Happened to the Auditor General’s Senate Expenses Audit?
The Senate has long been controversial largely because it is unelected and proves difficult to reform. The expenses scandal that...
The Bundled Care Program: From Hospital to Home
We have all heard the sayings: “Home, sweet home”; “There’s no place like home”; “Home is where the heart is.”...
Making Government Websites Accessible For People With Disabilities: Outlook, Challenges and Opportunities
Canada has made great strides to make public spaces accessible to persons with disabilities over the past several decades. Look...
Connecting the Dots between M, E, RBM….and Deliverology
The year 2016 saw two critical words circling the halls of Ottawa – ‘results’ and ‘deliverology.’ The first is not...
Talent Mobilization in public sector
Having the right talent is critical to delivering right results. But in public sector, government systems are overwhelmingly designed for...
Building a Legacy
What we do in life echoes in eternity (GLADIATOR (2000) An allegory is a poem, story, or picture that can...
Does ‘Deliverology’ Deliver?
An article in The Economist (March 8, 2015) notes that the term ‘Deliverology’ was originally used to poke fun at...
Linking Policy Innovation and Systems Thinking: Toronto’s RSD5 Symposium
Since 2010, experts and academics eager to connect “systems thinking” and policy design have been meeting annually to share their...
The “Hackathon” As an Instrument in Policy Design
There is already a surging literature on the application of design thinking (DT) to government services. Ressler and others have...
The Burden of Proof: Accountability
“The secret to happiness is to put the burden of proof on unhappiness.” Robert Brault When public administration students insist...