loading...
La médaille d’or de la CAPAM décernée à l’Ontario pour son service Info voyageurs
3 min read
La Commonwealth Association of Public Administration and Management (CAPAM) a décerné sa prestigieuse médaille d'or pour l'innovation 2008 à l'Ontario...
The Three Rs
4 min read
Corporate services branches, particularly in small organizations, often have difficulty balancing scarce resources, skills and effort to satisfy competing expectations...
Responding to a changing labour market
4 min read
"Help wanted" has again become a common sight in windowsills and online job boards across Alberta, reversing employment woes for...
Octroi transparent
4 min read
Le Groupe d'experts indépendant sur les subventions et contributions prône un changement fondamental de la gestion des subventions et contributions...
Saskatchewan improves customer-centered reservation service
4 min read
Saskatchewan's Ministry of Tourism, Parks, Culture and Sport is poised to launch a new, online real-time reservation service for its...
Quality renaissance
3 min read
CGE Vol.13 No.9 November 2007 There is a resurgence of quality in the public service. It has many labels: excellence,...
Driving client-centric service transformation across the OPS
4 min read
A short 18 months ago, the Ontario Public Service made its Service Directive mandatory for all ministries.
Building Relationships, Transforming Service
6 min read
CGE Vol.13 No.8 October 2007 Ron McKerlie is Ontario's Corporate Chief Information and Information Technology Officer.
Professionalizing service management
4 min read
For leaders, the biggest challenge to improving public sector service delivery is not just identifying citizens' voices and needs. Rather,...
Better public services or your money back
5 min read
CGE Vol.13 No.7 September 2007 Governments and their public service organizations are at the heart of our system of democracy. The