To Digitally Transform, Focus on People
Public sector organizations are embracing digital transformation, and we’re currently seeing examples of this in all levels of government. But...
Northern Federal Council: Small teams, X-large results
The Northern Federal Council (NFC) is a collaborative network of over 40 senior federal officials responsible for implementing Government of...
It’s time to demystify the use of AI in government or risk losing it altogether
We risk missing out on the potential “Artificial Intelligence” has to improve public services if people don’t trust what governments...
Alert? What alert?
Tornado warnings broadcast a few weeks ago in Eastern Ontario and parts of Quebec are being praised for saving lives....
Innovating social services in Canada by giving clients greater choice, control, and flexibility
Everyone wants to change, become more efficient, and drive better value – all code for greater cost savings. But one...
Microsoft is transforming the way of delivering government services with AI
Artificial Intelligence is creating a great stir across many industries today. AI itself has been around for decades, but in...
The Phoenix pay system debacle
In the spring of 2018, the Auditor General of Canada, Michael Ferguson, released a hard-hitting report on the Phoenix pay...
Can innovations in procurement lead to new ways of working?
By June 2017, the Public Engagement Team at the Privy Council Office (PCO) had received many questions from departments about...
Engaging Citizens: It’s a Different World
The ways governments engage with citizens have gotten a lot more complex. The skills they need to be successful in...
Innovating social services in Canada by giving clients greater choice, control, and flexibility
Everyone wants to change, become more efficient, and drive better value – all code for greater cost savings. But one...