Skills Development and Digital Literacy - Canadian Government Executive
DevelopmentDigital Governance with Jeffrey RoyE-government
April 4, 2018

Skills Development and Digital Literacy

As the world grows more digital – and increasingly mobile – workforce development inside of government and digital literacy across all of society are interrelated challenges facing all countries. Government’s threefold task is to: first, nurture new skill sets for its own employee base (comprising multiple and distinct demographic segments); second, innovate and incentivize the usage of online channels for service delivery; and third,  facilitate investments and policies to specifically target those in society potentially marginalized by digitization.

Governments and industry are clearly struggling with the first task. A new study by Deloitte and the Human Resources Professional Association (HRPA) demonstrates that organizations in all sectors are failing to keep up with technological innovation, notably in training and development. A likeminded examination of human resource systems in 2016 by HRPA found that despite clear demographic cleavages in patterns of technology usage, only fourteen per cent of Canadian organizations reported specific and formalised efforts to address and harness such inter-generational differences.

The second task is hardly nove, but it is rapidly evolving in a mobile-centric service context. For many organizations, mobile is viewed as an extension of electronic channels created in the era of personal computers, but according to Michelle Moore, head of digital delivery efforts for Bank of America (in an interview with Investor’s Business Daily), such a view is erroneous: mobile instead requires new mindsets and new skill sets with once again demographic segmentation as an important variable. Facebook’s rapid transformation from a desktop platform to a mobile-driven company is similarly a case in point.

Of course, banks and social media companies are hardly government – though such comparisons matter, and are often even encouraged by political leaders themselves. In the public sector, however, workforce development has not kept up. A recent examination of the Government Digital Service effort in the UK by the Institute on Government (improving the management of digital government) found the absence of digital skills across government to be a major inhibitor of greater progress in service transformation.

The third task – digital literacy and social inclusion, is more outward and by necessity collaborative, enjoining the likes of banks, technology companies and governments. Building on its prior (and admittedly insufficient) efforts dubbed “assisted digital” (prioritizing online channels while targeting groups unable or unwilling to utilize such channels – often due to lack of awareness), the British Government has recently launched a new Digital Skills Partnership that aims to break new ground in the expansion of digital literacy.

Led by the Department of Culture, Media and Sport, the collaborative plan calls for the creation of four million digital training opportunities, the bulk of which shall be delivered by private sector partners (notably Lloyd’s and Barclay’s banks, BT and Google). Lloyd’s Bank alone has pledged to train 2.5 million individuals, small businesses and charities by 2020. The mixing of private interest and public interest pursuits is explicitly embraced, as explained by an article in Wired Magazine describing the initiative:

“The point of the Digital Strategy is not just to target younger generations with coding courses (though that is of course, part of it, with Barclay’s pledging to teach 45,000 children basic coding) but to ensure members of the public across all age groups can make use of online services that should make their lives easier, or get them better employment. And of course, the government hopes this will mean more people will ultimately use its own digital services.”

Here in this country, the Information and Communications Technology Council (ICTC) put forth in 2016 a “Digital Talent Strategy” for nurturing and upgrading Canada’s human capital. As with the British effort, the ICTC report underscores digital literacy as a central theme: “Strong digital literacy for all citizens will enable people of all ages, backgrounds and abilities to effectively and confidently navigate the increasingly digital world.”

Yet ICTC is an autonomous body recommending action but not compelling government to act. The Canadian Government, moreover, is now launching its own revamped digital services unit a mere five years after their British counterpart. In moving forward – ideally with some urgency – the new skills imperative at the heart of digital government is one that must also enjoin all sectors in a comprehensive and collective focus on workforce development, service innovation, and digital literacy.

 

Jeffrey Roy is a professor in the School of Public Administration at Dalhousie University (roy@dal.ca).

About this author

Jeffrey Roy

Jeffrey Roy is Professor in the School of Public Administration at Dalhousie University’s Faculty of Management. He is a widely published observer and critic of the impacts of digital technologies on government and democracy. He has worked with the United Nations, the OECD, multinational corporations, and all levels of government in Canada. He has produced more than eighty peer-reviewed articles and chapters and his most recent book was published in 2013 by Springer: From Machinery to Mobility: Government and Democracy in a Participative Age. Among other bodies, his research has been funded by the IBM Center for the Business of Government and the Social Sciences and Humanities Research Council of Canada. He may be reached at: roy@dal.ca

0 comments

There are no comments for this post yet.

Be the first to comment. Click here.

Development
 
In 2017, identity theft cost Americans $16.8 billion, and, in just...
 
In this episode of CGE Radio, J. Richard Jones interviews Alex...
 
It is time to reboot democracy. This year, the French constitution,...
 
We are excited to share with you the October/November 2018 edition...
 
Ontario Northland is a crown corporation that provides transportation solutions to...
 
Canada’s international reputation for welcoming and integrating newcomers is unparalleled. At...
 
In the three years to 2020, Canada will welcome almost a...
 
Mining embodies progress. Mining provides civilization with the materials required for...
 
On today’s show, J. Richard Jones sits down for a chat...
 
We are excited to share with you the May/June issue of...
 
In this episode of CGE Radio, J. Richard Jones speaks with...
 
As the world grows more digital – and increasingly mobile –...
 
Throughout Canada, healthcare systems are challenged by population growth, aging, and...
 
Over half a billion children live in countries that are falling...
 
According to a recent McKinsey study there is a potential for...
 
On the global scene, technology has revolutionized and automated the work...
 
Today on CGE Radio, we speak with Craig Szelestowski, President and...
 
The adoption of new technologies provides many opportunities, poses unique challenges...
 
“Culture eats strategy for breakfast.” This quote from management specialist Peter...
 
On a recent visit to Ottawa, I had the opportunity to...
 
Professional development is tremendously important to members of Canada’s public sector....
 
Over the last two years, an ever-growing number of organizations around...
 
Ships docked in a harbour may not be going anywhere; however,...
 
Canadian Government Executive Media (CGE) and CATAAlliance , Canada’s one voice for...
 
Do Labour Market Development Agreements (LMDAs) make a difference? Our evaluation...
 
The design needed and practiced in government departments and the broader...
 
As social media becomes ever-more prevalent in the lives of today’s...
 
Evaluation is performed for a range of reasons:  to improve programs,...
 
Radical candour sounds rather outré as a prescription for government executives....
 
In this episode of CGE Radio, J. Richard Jones is joined...
 
Behavioural Insights (BI) is a multidisciplinary approach that uses principles and...
 
In March, the Canada Revenue Agency’s website was shut down by...
 
How does a mandate for innovation challenge evaluation? Increasingly, the public...
 
As the face of the Association of Professional Executives of the...
 
One of the writers in this month’s issue started a note...
 
Excellence in leadership is instrumental in serving the public interest. New-age...
 
Canadian Government Executive Media (CGE) announced last Friday, that George Ross...
 
We are thrilled to offer the July/August issue of Canadian Government...
 
At this time a year ago, the 88,000 displaced people of...
 
“Former Metro banker stole $73,000.”  “Enbridge sues ex-employee.”  “Woman stole $51,000...
 
The recent introduction of the new Government of Canada (GC) IT...
 
So, what can be said about Canada’s public administration as the...
 
The way forward to engaging Millennials in the public sector Passionate,...
 
We are happy to share with you the May/June issue of...
 
The Canadian Advanced Technology Alliance (CATA Alliance) is Canada’s One Voice...
 
Since Confederation in 1867, more than 17 million immigrants landed in...
 
In today’s world of heightened focus on good governance and accountability...
 
Orchestrating the transition from present to emergent leadership Millennial is the...
 
As ‘month 13’ for Canada’s Syrian refugee arrivals comes and goes,...
 
As governments around the world move towards the digital transformation of...
 
The way organizations recruit, shape and manage their workforce to find...
 
The promise of web 2.0 was the emergence of a user-driven...
 
Commodity Management (the official term for life-cycle asset management of goods...
 
During the past decade, the international university-level student population in Canada...
 
We have all heard the sayings: “Home, sweet home”; “There’s no...
 
Imagine a Canadian government that shares best practices in service delivery....
 
There is a new buzz in policy circles. Advances in data...
 
The North Atlantic Treaty Organization, with its 28 independent member countries...
 
The internal audit function in the Canadian public sector finds itself...
 
As Canada’s government agencies strive to improve delivery and efficiency under...
 
To boldly go where no one has gone before STAR TREK:...
 
In recent months, Canadians have borne witness to a new cycle...
 
Professionals, managers, and executives in the cost estimation industry can gain...
 
Canadian Government Executive kicked off its CGE Leadership Series for 2017...
 
The rapid advances in digital technology, demographic and societal shift even...
 
The critical challenge facing the public service is changing its culture....
 
Having the right talent is critical to delivering right results. But...
 
Sustainable Development Goals (SDGs) are part of the new global “Agenda...
 
An Interview with Larry Ostola, Toronto’s Director of Museums and Heritage...
 
For all its subtleties and mysteries, the Westminster system of government...
 
When Marshall McLuhan coined the phrase “the medium is the message”...
 
Laskey Hart guest hosts CGE Radio this week with a summary...
 
The non-profit sector is operating within an era of increased accountability,...
 
Earlier this year the Ontario Ministry of Health announced that it...
 
Gladwell made Anders Ericsson famous—or, at least, his research work. A...
 
Canada’s top soldier said the Armed Forces continue to be locked...
 
BC Hydro said it is pushing through with it $9-billion, hydroelectric megaproject on...
 
Yesterday, Federal and Atlantic Provincial Ministers of the environment met to...
 
After writing the book “Megatrends: The Impact of Infrastructure on Ontario’s...
 
Governments around the world are seeking to tap technologies such as...
 
Signaling a realignment of Canada’s involvement with NATO, Prime Minister Justin...
 
As an executive you’ve probably experienced frustration when you ask for...
 
The Public Health Agency of Canada has long been aware of...
 
Dispersed organisations can be very powerful structures. There is ample evidence...
 
By Nicole Verkindt Despite growing up in a small town in...
 
Canada, today, became a full supporter of the United Nations Declaration...
 
A research project at that explores the design and feasibility of...
 
A landmark Supreme Court ruling has paved the way for some...
 
Years and years ago when I was unemployed, being able to...
 
Local job figures blew away expectations as records indicated that 41,000...
 
At first glance, the title may seem counterintuitive. By their very...
 
The Liberal government’s first federal budget laid out $11.9 billion over...
 
The Liberal government is expected to announce on Tuesday a new...
 
A leader’s credibility begins with personal success. It ends with helping...
 
Monday was the final day for Canadians to donate money to...
 
Huawei is bringing back to Canada and expanding its information communication...
 
Many women entrepreneurs in Canada struggle to access capital, technology, networks...
 
Written by Tim Wacker Almost a quarter century ago, when most...
 
Written by  Brady G. Wilson You may not realize it, but...
 
Continuous, life-long learning is the future of the public service. Building...
 
Mega-ConnEX is an annual speed networking event organized by the Health...
 
Canada’s contribution to development and humanitarian assistance is recognized around the...
 
Deliberations and negotiations in the United Nations are intensifying on what...
 
The UN consultations on the post-2015 development framework are focused on...
 
At the turn of the millennium, the international community made a...
 
Budgets are statements of political will and power. They are performance...
 
Decades of reform in developing countries point to four enduring dilemmas:...
 
The Lough Erne Accountability Report states that the G8 has played...
 
While there can be no singular solution for good governance, building...
 
it’s not the most original saying...
 
With the demographics of an aging workforce and a significant number...
 
Shakespeare’s “dark comedy,” Measure for Measure, deals with the issues of...
 
Reform is almost always about developing the capacity of government to...
 
CGE Vol.13 No.3 March 2007 Assembly of First Nations National Chief...
 
CGE Vol. 14 No.5 May 2008 Before dawn on Monday, 18...
 
CGE Vol. 14 No.4 April 2008 “What is a Foreign Service...
 
CGE Vol.14 No.3 March 2008 Most observers expect more than 40...
 
CGE Vol.14 No.3 March 2008 The Commonwealth Secretariat convened the first...
 
If you want to understand someone else’s position, walk a mile...
 
What makes a perfect mentor? Is it age and seniority? Perhaps...
 
Often, decisions about how to recruit are made based on habit...
 
It has been said that if everything is important, nothing is...
 
The Mosaic Index, by Professor Richard Florida, which measures the percentage...
 
Government policy agendas have long been fraught with complexity....
 
Looking at all the engineering diagrams overlaid on maps on the...
 
Gérés efficacement, les conflits peuvent favoriser la résolution conjointe des problèmes,...
 
Popular wisdom holds that the public service will need to recruit...
 
CGE Vol.14 No.2 February 2008 As I mentioned previously, one cannot...
 
CGE Vol.13 No.9 November 2007 What is the toughest job in...
 
CGE Vol.13 No.9 November 2007 Growth can mean opportunity. Significant increases...
 
The subtitle of this report, prepared by the U.S. National Governors...
 
We can learn from archetypes. They can help us lead, if...
 
Improving leadership development is widely recognized by HR leaders and senior...
 
Natural Resources Canada is accustomed to nurturing, protecting and growing Canada’s...
 
In an increasingly competitive and complex global marketplace, both employers and...
 
The transition from the private sector into an executive role in...
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
In 2017, identity theft cost Americans $16.8 billion, and, in just...